Casey's

"I understand that the day before Thanksgiving is a very busy day to order pizza, however, the experience that I had at this Casey's location was unacceptable. I ordered online through though the app at 2:57 pm. I chose a pick up time for later, to be picked up at 6 pm. I figured that since it was a busy day, ordering 1 large pizza and 1 order of breadsticks with three hours advance notice should be enough time. I figure if it wasn't, the app would let me know. The app let me place the order. I arrived to the Casey's at 5:54 pm. I apologized right off the bat and said that I know I am five minutes early, but I have a pizza order to pick up. I was told it would be 45 more minutes. I asked why and he said, "We got really busy, dude." I said that this was not acceptable and asked to speak to a manager. The manager when I explained the situation got very defensive and said that this was a problem at all Casey's and the app and computer system is not pushing out tickets at correct times and making it impossible for the kitchen to keep up. I said that the ticket had my phone number on it, they could've called me instead of making me wait here for 45 minutes for my order. Her response was, "yea, if we weren't so busy we could've called you." I asked what they were going to do to make this correct for me as a customer and her response was, "Do you want your pizza or not?" At this point, what really am I supposed to do? When the pizza came, it was the greasiest pizza I had ever seen and the breadsticks were burnt. The manager then said, "That's what happens when we're rushed." And then said if I waned another, it would be another 75-90 minutes because of all the orders ahead of me. The breadsticks were so burned, we didn't eat them. We went through what must've been 20% of a role of Bounty paper towels trying to soak the grease off the pizza. It was a disgusting, swampy mess to each. I've never had such a disgusting pizza before. We will never be ordering from this location or Casey's in general again."

"3 minutes till closing I was already up at the register checking out I went to put in my rewards and the lady told me no but she doesn't have time for it and she needs to close I've worked at Casey's and I know it's a rule You're not supposed to kick customers out until 10:00 when you close and lock up and even then you're just supposed to let them know you're closing I felt very disrespected"

"This Casey's store has to be loosing gas sales everyday. The pumps run so slow, everysingle one. It takes 5 minutes to get 5$ in gas. I shut the pump off at 10$, because It literally takes10 minutes to fuel up. I will go elsewhere. This has been like this for months."

"Small, dingy and there is never a store manager on duty. Broken machines and pizza slices are rarely stocked fully. Sometimes more employees standing around than customers in the store. Better options just minutes away. If they didn't have Casey's pizza, this would be a Git-N-Go."

"I'm not usually one to leave a review but I couldn't resist after the amazing experience I had in your store! I really just want to give a shout out to Mel! As I approached the checkout there were 2 lines of customers for 2 registers but only one employee. My anxiety kicked in as I was already running behind schedule. I almost put my items back and walked out but I decided to give it a couple of minutes to further assess the situation. Wow, Mel is a multitasking machine who needs a raise, heck, I'd love to have her on my team, like seriously! She didn't show any signs stress although I knew she was doing the work of 2 employees. Her calmness put me at ease and she efficiently and effectively worked both lines with a smile. Nothing seemed rushed and she was in total control. Seriously, I need someone like Mel on my team. Great Job Mel!"