Kona Islander Vacation Club

"Way over-priced. There is constant confusion regarding this place because it is an assembly of rooms and buildings and each group of rooms and buildings have different owners. My rooms was owned by a company in Las Vegas, NV and when I tried to call the "front desk" a person on another Hawaiian Island answered the phone. So, when I needed something, I would have to walk across the complex to the other side to try and speak with someone at the front desk and they would just tell me to call the phone number I had just called. Also, the place is understaffed and if there is a problem at night, you must try and someone may not be available to help you. I had a window room over-looking and ocean. Be careful for wanting a room overlooking the beach because the room is a few feet from the beach and can get very loud with landscaping, people shouting and yelling from beach, loud music from the beach and homeless/un-housed people screaming or playing music. The only saving grace is the cats at the hotel who are friendly."

"The location is just perfect!! Go from the back door, cross the road and there the beach! Great restaurants and shopping centers at a walkable distance. The only drawback is the parking which is very very limited inside. Else you need to park on the street."

"Check-in was horrible and the front desk lady was rude and unhelpful. Saw a COCKROACH right outside before we even opened our door. No wifi, or at least we were not told about any. Shower is dirty and handle is broken, resulting in shower water that ranges between cold and lukewarm. Not to mention the weak drizzle that comes out. Toilet is loose from the floor so shakes when in use. Floors felt grimey and unclean. Required to bring our own trash to the dumpster and do our own cleaning. When we called to request a towel exchange, they told us it would cost $30 extra. On the pros, the unit has A/C and the location is close to bars and restaurants."

"Front desk service was excellent. The conditions of the room wasn’t good. The mattress of the bed was old, not comfy at all!! I booked through Airbnb and it was almost double the price. Parking is limited, but with a few options around. Great location."

"Arrived and our room wasn't even clean from previous guest so they put us in another room until the housekeeper could clean the next day, the temporary room they put us in the sheets were stained and clearly dirty. The next day we went to our proper room, went into the bathroom to find a cockroach on the wall and I checked the bed and the pillows had hair on them and stains on the sheets as if they weren't even washed! Parking is HORRIBLE!!! The only good thing about this inn is how close it is to the water. I will not be staying again."