Bears' Place Guest House

"I paid and was confirmed to extend another day, Nanette was extremely rude she kicked me out saying that she didn’t approve for me to stay there and that it wasn’t her fault even tho I showed her my confirmation number she had double booked another person so she kicked me out. I explained to her that I had an autistic kid 7 year old and 8 year old and she was heartless, she told me “saying that your kid is autistic isn’t gonna help you” I asked if she knew an affordable place I could stay at and she told me I don’t know you have to get out now! Luckily my husband booked us a resort where we enjoyed the rest of our vacation."

"Accommodated us twice last minute, wonderful host Nanette goes above to help! Appreciate her and the kind service. Clean room, nice area, safe, 10 minutes from airport. Beautiful balcony view and kitchen available."

"I came to the Big Island solely to scuba dive for several days in conjunction with a work trip on Oahu. Bear's seemed to fit the bill based on distance from the airport and proximity to the diving boat slip. The owner was very personable and left a hand-written welcome note. The room was clean and completely functional for my purpose. I have no complaints. 5/5 would stay here again if I ever come back for a dive trip."

"Do not stay here! The rooms are dirty and small, there is no AC, and the 120$ cleaning fee should be illegal. The owner is also extremely rude and unprofessional."

"We stayed in the Ginger Room on the first floor for 3 nights. PROS: No cockroaches or other vermin (ok, there was 1 spider), quiet/safe neighborhood, off street parking, plush toilet paper, cooler and beach towels provided for guest use, easy check in and check out even tho we arrived very late, the lush forest made the place feel very secluded from the neighborhood, laundry room available, convenient location, affordable, hot showers, and the hosts are not intrusive - in fact, we never meet them, CONS: The smell of mold is overwhelming. No HVAC in the building, so the only air movement was a ceiling fan and opening windows or the sliding door to the lanai; however, the screen door to the lanai was bent, so critters could get in if you left the glass door open. The bathroom towels and tub had hair on/ in them when we arrived. The bedding is not white, so you know it's not being bleached, which grosses me out. The bed and pillows were not very comfortable and the couch was worse. The tub didn't drain well. The coffee machine kept tripping the outlet breaker every 15 seconds so we couldn't get a full pot brewed. The walls are very thin so we could hear everything the other guests were up to. OTHER: The coqui frogs sing all night. It's exotic and fun, but I needed earplugs to sleep. My husband loved them, tho! Neighbors also have roosters that start crowing early. We only slept there; leaving each morning and returning late so it worked for us. But if you tend to hang out at your hotel a lot, you might not like this."