Firestone Complete Auto Care
98-141 Kamehameha Highway, Aiea, HI 96701
Hours open
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 6:00 PM
Sunday:
9:00 AM - 5:00 PM
Photos
Location & Phone number
About the Business
Firestone Complete Auto Care in Aiea, Hawaii is your one-stop shop for all of your car repair and maintenance needs. Located at 98-141 Kamehameha Highway, our expert technicians are ready to provide top-notch service for your vehicle. Whether you need an oil change, tire rotation, brake repair, or any other automotive service, Firestone Complete Auto Care has you covered. Trust us to keep your car running smoothly and safely on the roads of Hawaii. Visit us today for quality service and peace of mind.
Reviews
"No issues. Had to wait a bit but service was good. They kept me informed of the progress"
"Tremendous care! I made a huge mistake and Ashley made me feel right at home when I was on a tight schedule. Customer service was unmatched and very welcomed on my tight deadline. Also happy with the pricing."
"TERRIBLE CUSTOMER SERVICE. I waited in line for 45 minutes, no one acknowledged me, or mentioned that they would be with me soon once i made it up to the front desk. Everyone was in the back. I also called several times as I was put on hold for over 15 minutes each time, so then just decided to go into the shop to then wait in line for 45 minutes. I understand and I am empathetic that people have off days & it was busy, but being put on hold for longer than 5 minutes EVERY TIME is very unprofessional. Please, hire people to assist with those already working there. They all seemed understaffed and unhappy."
"Great experience! I took my vehicle in to check out the thermostat. I had previously been to an oil change location for the same issue (JL) I had the worst experience with that facility. I called Firestone and immediately was told I can bring my vehicle down. I met Ashley - she took all of my information and made sure the issue I was having was addressed. The manager Robert was very accommodating and also explained the process and informed me the previous facility had installed the wrong part! The job was completed - I picked up my vehicle the next day right before closing and Zion completed the transaction. He also did a run through of the service completed. They turned my very frustrating day to a more pleasant day. Thank you !"
"If I could give 0 stars, I would. I was told they could patch my flat. I left them my car for 7 hours and they were unable to get to my 30 minute fix. They also gave me an hour notice before closing that they were unable to do it, so I was unable to go anywhere else. Essentially, I spent a whole day without my car and spent gas money for no service. Hope the manager contacts me for some sort of reimbursement, but I’m not counting on it."
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