Gary's Service Inc 4469 Kolopa Street, Lihue, HI 96766

"Great people, actually care, super busy due to this, give them a break, support local business like them."

"Went here a couple years ago because my check engine light was going off. I scanned it myself and it said it was a t-map sensor. After I replace the tmap and mass air flow sensor I brought it here and they said it was a mass airflow sensor. I said since I just replaced that sensor maybe it's the PCV valve They responded that they didn't even know that was. That should have been my sign right there to have never gone here. They replaced the mass air flow sensor which involves two screws and a $17 part, however charge me $300 for it. For the first 30 mi it ran fine but then the check engine light came back on. I thought about bringing it back to the shop, but I honest felt they were just trying to milk me for as much money as possible. Come two later I figured I would try Gray's out again for a simple belt tensioner repair. When I brought it there I told the mechanic how I have an idler pulley in the car, and if that needs to replace as well please do so. When I got the car back at the end of the day the mechanic was telling me how the idler pulley was making a noise and how I would have to bring the car back to get it replaced. By this point I had little to no faith in Gray's anymore. This is my first one-star review ever, but I feel it's pretty justified."

"Always busy. So hard to even get in touch with clerk as they rarely answer or are unable to answer the phone. The waiting room could use a good cleaning and I fear there's no bathroom easily accessible to customers. They are pretty conveniently located, being between Safeway and Costco in Lihue, so if you've got a long wait, you can shop."

"Helped my mom with a new battery and installed it at a perfect pace, didn't take to long at all."

"These are the rotors they said needed to be replaced I had no brake grabbing no issues other than a intermittent squealer - 29000 miles on the truck NO abnormal wear on the rotors - could hardly feel the wear with your finger- yes the pads were worn and needed to be changed that is why the squeal- also said the calipers needed to be changed because they “might not release” going down the road. NO evidence of that at all when driving -So the cost of OEM $69.52 pads? $801.68. This was 04/04 2022 Not a good way to treat anyone. I would not trust any repair estimate they write up"