Howard's Chevron 2799 East 4th Street, Reno, NV 89512

"I recently visited Howard’s Chevron for a tune and I can say it was quite an experience lol. First of all I was scheduled to come in on a day I had off because I was told that they were not open on the weekends, and to come in at 700am because the earlier I get there the better(It would be like a first come first served ordeal per what the lady said at the counter). That was fine no big deal. Second I get there at 7:00am and no one is there. The lot was covered in snow and I got stuck for a good 10mins trying to get out of the snow. I had to wait almost 40mins until someone arrived. Third, the older guy who was their mechanic goes to the restroom and is in there for another 20mins while I wait. I mean the guy looked like he had a long day already. He comes out of the restroom then we go from there. At first I was kind of nervous because he said he was only going to change my spark plugs when I wanted a full tune up. After doing the tune up he told me I had two bad spark plugs but couldn’t tell me why and kept asking me about my check engine light as if it was supposed to come on than or later. I don’t know, just was an odd experience. Anyway there ended up being several people ahead of me for smog checks so I had to come back the next day to pick up my car."

"I've been going to this shop since I moved to Reno in 2012. Every year I get smogged and occasionally get my oil changed. I walked in on a Thursday around 1540 and asked if I could get smogged. The lady behind the counter said "Well we were busy trying to close" with a snotty attitude. I won't be coming back."

"The reason I even gave it the 2nd star is for the owner Chris I believe is who he is, he is the only person there that you can even talk to without getting attitude. The clerk inside is one of the rudest people I have met in my entire life. She is on the phone with what sounds like her friends and talks bad about whoever is in the store right in front of you. She continually talks to the customers as if they are inconveniencing her. I highly recommend not going to this location. There are too many other stations with personable employees to come here to be treated this way. Stay away!!"

"No one was there, so I stopped and asked if they could repair a tire. The guy said he could. After taking off my tire..... he never fixed it. He took 3 smog checks that came in after me. And after an hour and a half I told him if he didnt put my tire back on I was calling the cops! So unprofessional that he wouldnt give me the owners phone number! Worst service ever!! If he couldnt do the repair he should have said so from the beginning!!"

"We took our 2012 Nissan Altima here for front and rear pads/rotors, an oil change, and an alignment. Right off the bat, they let us know that we did not need front brakes! I have experience in auto repair and this is very rare. Most shops will consider the labor hours used to discern this a waste! They took the time to build a diagnosis based on what we were telling them. Amazing! The customer service is non-threatening, natural, and professional. I was not offered anything I didn't ask for and was informed that we did not require the work we thought! There were no employees eating or smoking. The employees were not having personal conversations with each other or horsing around- none of the negative behaviors typical of a lube/repair shop. We ended up getting just rear brakes/rotors and once they were okayed for the Work, it took maybe 2.5 hours (plus an alignment and an oil change.) I can professionally and personally recommend this shop with great confidence in knowing your experience will be the same as ours."