Bill Pearce Volvo Cars Service Center
11555 South Virginia Street, Reno, NV 89511
Hours open
Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
8:00 AM - 4:00 PM
Sunday:
Closed
Location & Phone number
About the Business
Bill Pearce Volvo Cars Service Center is a premier car dealer and repair center located in Reno, Nevada. Our expert technicians provide top-notch service for Volvo vehicles, ensuring that your car runs smoothly and efficiently. Whether you need routine maintenance or more extensive repairs, our team is dedicated to providing the highest quality service. Visit us at 11555 South Virginia Street for all your Volvo car needs.
Reviews
"I have waited almost two weeks to write this review to make sure emotion was out of it. I made an appointment for an oil change on my new to me bmw here at Bill Pearce. When I arrived, there were no service advisors available in the service area. There were two advisers talking to other customers. Which was fine. I waited a bit, and after a few minutes one of the advisors asked to help me. I got checked in, my advisor finally appeared and brought me over to her desk. We got the details of services to be provided taken care of, which included a complimentary car wash, which I thought was nice, then, I went to wait in the waiting area. Nice area, some snacks are available. After waiting a bit, I was informed there was a recall on my car, a software update. I authorized that since I was already there. Two and a half hours later, my car is ready I’m told. This is where things go bad. My car has been washed, and now there are giant paint less spots on my rear bumper. I noticed when I got home, and immediately called my advisor, who had left for the day, and left her a message. I received a text the next day asking me to bring the car by so they could take a look at it. I brought the car back, and ended up sitting at my advisors desk for about ten minutes until someone asked to help me. I told them the situation and they brought out an assistant manager who said she’d take a look. She immediately started talking about she doesn’t know if it’s an aftermarket bumper, that the car wash wouldn’t cause the paint to come off like that, basically just immediately dismissing me. She then said we can go in and look at the pics from when you came in. We did that, there was a small spot where paint was missing, but the car wash really took lots more off. Several square inches off. Now, I didn’t expect them to repaint my bumper, but from a customer service standpoint, I figured maybe they’d touch it up for me or something. Nope. She gave me the number of Bill Pearce auto body so I could take care of it myself. Definitely brings more money into the company I guess. But not really the level of service I thought I would receive from this company."
"Great customer service even though I was a complete stranger. Treated me kindly and professionally and all I needed was a couple of bolts for my vehicle. Ricardo took the time to ensure I was completely satisfied."
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