Save Mart

"My visit was pleasant. The personnel was very nice and accomodating and I was able to purchase the sale item I went there to buy. Otherwise, I don't shop there regularly because of the HIGH price's. We have found that the meat department has the best quality of meat of any store, in Reno. But like I previously mentioned, we onky shop there when a sale feature's item's we are looking for."

"The store is clean, the check out team is friendly but only when you personally start the hello, how are you doing today. Sometimes met with a glare… but they love to shoutout directions to their colleagues across the check stands. The lady in charge of the slot machine area was very pleasant. Prices are great and they have a good selection of most products."

"I was shopping there Sunday morning and found most of the employees to be quite unfriendly. I wanted to ask the woman in the bakery section a question. As I approached her, she put her head down and wouldn’t acknowledge me. Next I went to the Meat section. Two employees were have a personal conversation about something that was bothering one of them, so I didn’t feel comfortable talking to them either. When I was in the self checkout, an item rang up wrong. A blonde woman came over to me to fix it. I told her what happened. She wouldn’t make eye contact or say a word to me. As I was leaving the girl who does carts walked right past me with her head down. She has been there for years and is always the same. On a more positive note, the woman working in the Fish section was awesome! She was super helpful, caring, and friendly! All the other employees that I mentioned could learn a few things from her."

"This is the cake we picked up yesterday. It was cracked and leaning to the side. The worst presentation & the chocolate cake part tastes bitter. There is no other cake, just this one and we are forced to just serve it. Some guests thought it was an ice cream cake and it’s beginning to melt. We have to rush to the cake part in fear that it will fall if we waited longer. I am so upset. It ruined the photos, and my kid’s first birthday experience. I called and was told, I have to “bring the item to the store for a refund.” Were they expecting me to not have a cake for my daughter? This ugly cake ruined her birthday! To make matters worse, this lady, Winnie, was arguing with me saying that I should’ve informed them right away so they can refund or fix it. And when I asked her if they can make me another cake in 20 mins. she said they can’t. So what is the point of informing them “right away” if they can’t do anything (mind you, the party is starting in 20 mins. when this cake was picked up). She has a very unapologetic tone and even raised her voice at me. She then added, “Call the manager tomorrow. I don’t have time for this right now.” Wow. Do yourselves a favor and DO NOT order from here. Not only does the cake taste bad, it is also aesthetically terrible and Winnie’s behavior made it even worse."