Westgate Flamingo Bay Resort

"We stayed here for a week while my wife was participating in the Rock N Roll Half Marathon. We liked being a bit off the strip to get away from the crowds and noise. The resort is in a reasonably good area and has a well managed security gate. Good access to the strip by the hotel shuttle bus (very comfortable) or by city bus (which was fine). Excellent staff - very friendly and great service. Resort is well maintained and our room was very good. Thanks Adrienne and the rest of the crew!"

"Made a reservation Feb 16 through a booking agency. Showed up at 10pm. Their system was down. By 12pm they say, “no you don't have a reservation.” Did not look at our receipts, at our itinerary or our booking confirmation. Gaslit us saying if we had really booked when we said we did, they would have had it by now. So we are lying. I’m not even sure the retards took our last name. Just no. Furthermore, not even an attempt to help. Literally left us to sleep in our rental car like it’s not their problem. It’s after hours so the booking company is closed. For the record, the booking agency is exclusive to airline employees, to use their employee discounts. And while trust me, I will chew them out after I get some sleep, the customer service people here are asinine. Update 3/3/24: I called the booking agency and they confirmed they had booked the reservation AND that the resort had confirmed it. They offered to give us a call back after they sort it out. Well, when they called back they informed us that the resort refused to honor the reservation at the price we paid when we made it, because regardless of when we booked it they were charging more per night and if we wanted to stay, we needed to double what we paid. So the booking agency gave us a full refund and an apology at this point. For the record, the booking agency’s refund is already in my account… but I am leaving this review in as many places I can because people should be warned: you could drive 8 hours, show up at this place, and they won’t honor the reservation they confirmed if they feel they can hustle you for money."

"We thoroughly enjoyed this resort. Staff were extremely friendly and the accomodations were super. They offer shuttle service to the Strip, Fremont Street, and the Westgate Casino on the Strip, which was so wonderful. And what was even better was to be able to come back to this resort away from all the neon and noise. I would highly recommend this resort."

"Rooms are nicely updated and parking is a breeze. Maria at the front desk was so nice, welcoming and accommodating! Location feels safe and is pretty quiet. Within a 10 minute drive of the strip."

"Just had my 60th birthday weekend here Nov 4th through today with six of us ladies. Rented two rooms a few months ago. Upon arrival at 4:00 pm check-in we were told only one room was available due to a party in the second room and it had been trashed with television stolen. Kept checking back with front desk but room wasn’t available until around 8:00 pm. Room had just had walls patched and smelled of paint. Only compensation they would give was $25 credit for the convenience store. Then the last two nights in my room pot smell was coming through the air vents in the bedroom. My daughter and I both sharing this room and we both have asthma. I called the front desk finally last night and they said they would investigate. Nothing resolved and had to sleep with windows open. Also for three nights and four days we were provided 1 roll of toilet paper. When we realized the roll was out and there was no more in cabinets it took an hour and a half to get a damn roll of toilet paper. I’ve stayed at this property twice before and it was great but I would never recommend it to anyone I know now and will inform one of the timeshare owners that I know just about what happened!"