Pools By Design

"Worst place to work and to have a pool built by this company. The way the lead guy handles customers is not acceptable and only care to make their money and that’s that. They make mistakes and try to blame the customer and have no respect whatsoever! They lie about what is really going on. Second they don’t have you do the onboarding process before walking on to a job site which could cause so many issue not only for the client having work done but for the company and the employee! Then they don’t want to pay you ! They are withholding my checks due to the onboarding not being done but don’t want to pay me to do the onboarding. I have now resigned for working for pools by design and they are still holding on to my check(s). I would not recommend this company to anyone who wants to work here nor anyone who wants to get a pool built ! RESPONSE TO THE OWNER WHO REPLIED This young man has only ever made one other review , this would be my second and first for a company that I’ve worked for. By far the worst place to work get your work done by them as they just try to cover up and lie! I repeat I’ve only made one other review and according to his response I have a history of it ? That shows that they will continue to lie to make them self not look bad ! 3weeks and I was out of there, due to this reason and others ! I have a business of my own and I know how to treat my clients, and workers so I know what things should be like ! They are just not professional at all. The lead stated he would punch a client in the face just because the client asked for the water to not be turned off anymore because of his error of not communicating properly with the customer about what time he was going to do so ! You keep lying and trying to cover things up and I will continue to show the people the truth ! You guys need to get things corrected !! UPDATE Pt. 2 They have now removed there response showing that they will continue to try to cover up when proven wrong after trying to make me seem like I was in the wrong and making false claims about me ! They have contacted me and have asked that I removed the review,I don’t see that it would be fair to do so as I am sharing my honest experience with this company ! They asked for me to go in to the office and speak to them and only then will they give me hard earned money that they have not been wanting to pay me and have been making my life more difficult! Please be careful with this company !"

"We have worked with Pools By Design for many Years they are always Far above standard professionalism. It is Nice to Work with a very trustworthy Pool Builder That always gets it done Right."

"Knowing nothing about pools I was fortunate to have Ashlynd Tahy’s assistance in designing the pool, hardscape, and landscaping for the barren backyard of our new house. Ashlynd and the Pools by Design team were immensely helpful from beginning to end. Two items stand out. When the first samples of the travertine hardscaping showed up at the Pools by Design office Ashlynd didn’t like the color. She called me to come in and see and I agreed with her. We changed the order to a lighter shade that looks fantastic. Secondly, we had been swimming for a couple of months at the time of the final Pools by Design inspection walk-through. I had a barrage of pool chemistry and equipment questions. On Pools by Design’s dime Ashlynd arranged a second Pool School for me with a pool professional that they contracted. It was an excellent session, and he found a minor setup item that he thought should be changed. Pools by Design paid him to make the change. My experience with Pools by Design was excellent."

"This is an excellent pool company. I can't say enough positive things about this company. From design to completion they were great. There were no delays, just steady progress to finish. They were easy to contact, and always responded promptly. Highly recommended."

"We have had hiccups during install and after but with diligence and hard work the crew here worked above and beyond to get us happy. I made multiple changes to the design and they never once said I can't. They worked with us. The issues post install were minimal but worked on without issues. The warranty department worked with me in every step of the way if we needed anything. The project manager was patient with us and had to show us a few times over until we understood what to do to maintain a healthy and beautiful pool! I get compliments from guest how beautiful our yard looks. Thanks to pools by design. Check them out if you want to beautify and enjoy your yard!"