Sears Appliance Repair 3951 West Costco Drive, Tucson, AZ 85741

"William fixed my broken ice maker quickly and efficiently. Had the job done in about 30 minutes. I only wish the automated tracking app worked as well. It said he had 7 stops to make before me and wouldn't arrive until late afternoon. Thankfully it was wrong and I was one of his first stops. Sears was sent by my home warranty service, and I was pleasantly surprised with the service. The private contactors they can use aren't always as professional."

"Glen is Fantastic! He's always on time, friendly, and professional bringing a wealth of expertise and experience."

"Tech refused to install a thermostat that I purchased. Instead installed the most basic, generic thermostat he had with him. It's smaller than the one he replaced so I need to waste money on a quart of paint just to paint around the thermostat. The one he installed required rewiring, where the one I had did not. AND the issue turns out to not even be tge damn thermostat!!! If I could give a zero I would. 2nd visit, technician rude, condescending and arrogant!!"

"Dan called, showed, conquered! Very polite, efficient, communicative, and professional. We are so very happy with Sears - they are head and shoulders above the other companies that have done appliance work for us. Thank you!"

"Tech did not correctly diagnose the primary problem so we have had to schedule -- and pay for -- a follow up service repair. He was courteous and did check to make sure the fridge was cooling. The primary problem -- frost in the freezer -- he attributed to us (not closing the door) but that is NOT the case. And frost persists and worsens."