TruWest Credit Union - Priest & Warner

"Every time I go into this branch I regret it. I switched from Chase because I was sick of the fees. Come to find out this bank doesn’t accept coins to be sorted and cashed out. They make you do it. Apparently all banks are like this. What a bunch of losers. Given how small this credit union is, sorting coins would be putting their best food forward. I really only have kept physical location because I need $100 bills sometimes. When that’s done, I’ll be done with this bank."

"This used to be our go to co-op bank, but recently they have changed a ton of "policies" and have made themselves pretty worthless. They limit transactions to $500 unless you have an account directly with them ( this hasn't been the case previously) and the manager in the bank is terrible. She comes off as a very power hungry person who doesn't care about the customer. Case in point, I spent a few days pulling out money from their ATM, which was in 20's, and when I went in to exchange them for 100's, she wouldn't allow it claiming policies and procedures. I would highly recommend Desert Financial Credit Union on Ray and 48th instead, they were great and had no problem exchanging our currency."

"My wife and I were stuck without being able to use our debit cards or charge cards Jan.2nd. Stores declined their use and no prior alerts to the problem. Corporate-get blast emails or texts to all customers on supposedly Visa servers going down. This was a very terrible experience and your company did nothing to help. We had to drive down to your branch and get in line to have branch personnel to answer questions! Don't let your vendors set your business. Your business is customer driven."

"Addendum: I'm so impressed with how well this branch has adapted to the pandemic. I was able to get a replacement debit card using their drive thru with their cool pneumatic tubes! Service was super fast! Prev: I love this branch. Super clean and what I'd expect from a professional business. And then I had a wonderful interaction with a bank teller. She called me "mi'jo", which made me feel cared for and kinda warm and toasty. Love it!"

"Best Credit Union in AZ. I left desert schools and came here. This is after Dsrt Schools had turned into Wells Fargo if you know what I mean? They have superior customer service. I have never had a problem with any employee here. I have high standards and this place has never let me down. The place is always neat and clean. Their debit cards earn cash back at certain retailers. I would highly recommend this place. They have the lowest credit card interest rates I've seen in the industry thus far. The only down side is that the cards are not the prettiest."