Wilmot Primary Care Group PLC

"Do not go here. I needed a new primary care provider coming from out of state. Initial visit went great Dr and staff seemed attentive, but there has been 0 effort on follow up from this office. From not calling the pharmacy to send my prescriptions to not following up on my labs to not providing a recommendation to a specialty doctor to not even returning my calls. They have a patient portal like most providers today but it won’t release your medical info unless you call their office, to which they will not pick up. Thankfully I have no risk conditions but I wouldn’t know if I did since I don’t have my labs!"

"I was there as a new patient. Dr. B conducted my intake leaning on a wall several feet away from me. The process took about 2-3 minutes. I was appalled by his indifference. However, I really liked the MA - Azul."

"There is incompetence, and then there is blatant negligence. The staff at this office is both. I was a patient of Dr. Bastiampillai for about 2.5 years. I experienced numerous issues with their office in that time and I am grateful to be moving on to a new doctor. The staff does not return phone calls. When you call the office you get stuck down a rabbit hole of recorded messages which say "all phone calls will be returned within 24hrs". This is not the case. When a doctors office refers to patients as clients I think that's a bad sign. They attempted to blame their lack of response on Covid 19, which is a very poor excuse. The doctors are ultimately responsible for their staff, but all you get is excuses. I tried for over 2 weeks to get a Rx refill on an important medication. My calls were not returned and my pharmacy's requests were ignored. After numerous attempts, and several days, I was finally able to speak to Azul, the medical assistant. She informed me that I would need to be seen in person in order to refill my Rx. That is fine, but why did it take over a week of frustration and wasted time to reach this conclusion? Why was my doctor prescribing medication that required follow up visits, and yet not scheduling those visits? If they had returned my phone call in a timely manner then the frustration, and lack of care, could have been quickly addressed. After over 2 weeks I was finally able to see the doctor. I came in hoping for an annual physical and to discuss my medication. What I received was a confrontation. Dr. Bastiampillai informed me that I hadn't seen him in person in 18 months. He asked me what I did for a living, and asked me how I would feel if I didn't get paid for my work. I found this incredibly improfessional, irrelevant, and downright unethical. What does my job have anything to do with my doctor / patient relationship?? He accused me of not showing or calling for a previous appointment which is absolutely 100% untrue. I confirmed the alleged date of the missed appointment, and I wasn't even his patient yet!! He accused me of using threatening language with his staff. I told him that my frustration and sense of urgency increased each time my calls were ignored. He informed me that he was not prescribing any meds and that he was sending me a letter of termination. So basically he brought me into his office in person so that he could fire me as a patient. Talk about a huge waste of everyone's time and energy! If they had only returned a simple phone call this all could have been eliminated. Instead it became a huge, upsetting ordeal. If you are considering coming to this office for primary care I would recommend very strongly against it. Move and and hope to find an office with a competent staff and better physicians. This place is the absolute worst!"

"I had to cancel an appointment same day because of being called into work and the office still charged me $50 no-show fee despite me communicating this emergency to them. When their billing department called me, I explained everything again. They were relentless and even sent me to collections over a $50 fee I shouldn’t have been given in the first place. I have not been a patient of Dr. Bastiampillai’s in over 2 years yet I am still being hounded by their office. It’s disgraceful."

"This is the absolute worst front office staff ever. If I try to get an appointment or prescription refills or anything basic, they seem to get upset like you're giving them more work and they're very condescending. If you end up with medical assistant Margarita, good luck. She should not be in a position to serve the public. The staff really do have horrendous people skills. The Doctors are so so, they're always rushed, they will walk you to the front desk when you're still asking questions and then take off and leave you there. Trust me, look elsewhere.. I sure am."