U-Box Moving & Storage of Tempe

"If I could give you more stars I would. A+ customer service from the first call to the last. Every single person I interacted with along the way was friendly, knowledgeable and efficient. Everything u want in a moving/ storage company. Thank u!!"

"Alfonso Garcia is getting these 5 stars. For the past four years I have used Uhaul storage and not until today have I found one employee worth their while. Alfonso Garcia has changed that experience for me. I could not be more thankful for his professionalism. His attention to detail allowed me to get my phone number changed in the system after I had been trying for over TWO YEARS!!! He took the time to figure out the problem and was able to get my correct phone number on my account. It took him all of 5 minutes to figure out the system bug and work around. I have been trying to get my phone number changed for TWO YEARS with no luck and today that all changed with Alfonso Garcia. Thank you Alfonso for taking your time with me today. You have the best customer service skills in the entire company. I have spoken and emailed with corporate officers and they don't hold a candle to your exceptional professional integrity. Keep up this wonderful customer because you are Uhaul's saving grace! Thank you so much for all your help today with getting into my U-Box on such short notice, and keep up the stellar customer service. You are appreciated by everyone who you treat with such respect. My Gratitude!!!! -Jp"

"This has been my most abject customer service experience ever. They changed the date of my UBox pick up without letting me know, delaying my delivery by two days. I have a complaint filed that was supposed to be addressed within 72 hours and no one has called. Customer service has just sent me down a rabbit hole of transferred calls and now that they have all my worldly possessions, the date the box is supposed to be shipped continues to be pushed back. Who knows if my stuff will EVER get across the country as promised."

"They never answer the phone, so you always get transferred to customer service; which has not really been much of an issue for me personally. But Chris Clark is the man! He spent several hours helping me hook up (and unhook my car when I did not have the correct towing kit). He kept a positive attitude and talked me off the ledge when I was ready to break down in frustration. (I ended up having to rent a Uhaul truck to tow my U-Box.) Chris has great customer service and such a positive attitude!"