Safeway Pharmacy

"My family uses the Safeway on Alma School at Guadalupe for 19 years. Aaron, the primary pharmacist, is an example of perfect professional service. Never an issue getting meds, and they go out of their way to be helpful."

"WARNING! DANGEROUS MISTAKES WITH MEDS MULTIPLE TIMES! I have numerous nightmare experiences going here over the years but they have made multiple mistakes lately that are dangerous. App no longer works so you have to call in and get refills, and the new lady working there does not understand English. She got my name and birthday wrong 6 times and I had to repeat myself too much. Then she got my medication refill request wrong 4 times, and each time told me it was expired when it was called in a week ago. When I asked to transfer to another pharmacy she put me on hold until the phone system hung up on me and my calls back went unanswered!! Considering reporting this as it's the FINAL straw and it's dangerous. Save yourself the aggravation and go somewhere...ANYWHERE ELSE!!!"

"My doctor suggested a COVID booster since I was set to travel and I have asthma and diabetes. When I arrived the pharmacist on duty had an unkempt appearance and didn’t appear to want to help. My impressions were correct. When my turn came up, the pharmacist claimed that my risk factors no longer counted and seemed upset that my form listed I wasn’t 65+. She didn’t let me explain that your website progression allowed me to set an appointment. She continued to be snippy and cut me off before I can finish my sentences. . She then said outright I will not serve you here today go to another pharmacy. I have no idea what I did to receive such awful treatment. I went to a different pharmacy and the pharmacist agreed with my doctor that I was considered high risk and enough time had passed from my last vaccination to the present to warrant a new shot. 15 minutes later I got my booster at no charge. I will not be visiting this pharmacy or store again"

"I've been going to the Safeway Pharmacy on Alma School and Guadalupe in Mesa for about 30 years. I would consistently rate the pharmacy with 5 stars all these years. Just recently Aaron took the time to help me with a prescription. It was just about closing time and he went out of his way to make sure I got the prescription I needed. Thank you"

"Let me start by saying that our entire family absolutely loves this pharmacy and this rating is in no way a reflection of its usual performance, but rather an alert to management. Everyone there is always genuinely friendly, prompt and thorough. That is, until we stopped by for a refill on Monday, 9/23/19, and were "helped" by a lady whom I had never seen before and hope I never will again, whose facial expression was that of chewing on a sour lemon, didn't even try to hide how she was clearly bothered by our presence, told us "they were extremely busy" (there's no one else in sight) and told us to come back tomorrow (it's around 2pm on the clock) . I understand that all sorts of emergencies happen to the best of us, and am in no way concerned with the being busy part, but rather with her sheer unfriendliness, perhaps in contrast to all the other employees I've encountered there. This is a customer-facing position, and if you are not happy with it, I'm sure there are many others who will be."