Banner - University Medicine Women's Institute 1441 North 12th Street, Phoenix, AZ 85006

"Nice enough staff but I don't feel well cared for or like a valued patient. It takes forever to hear back from anyone. I've been waiting 2 months to schedule surgery which was supposed to be this month because that's when my schedule allowed for it but isn't bc they dropped the ball. I schedule appointments with my doctor and seldom do I actually meet with her, instead I'm stuck with her resident after waiting weeks or months for an appointment. While I like the resident, I didn't sign on with this doctor to never actually see her. I'm over this place and this point. Much better care at Mayo Clinic."

"I have not had the experience that most of the other people here have had. I have been to multiple locations and they've all been very nice and staff has all been very nice and professional. The only thing I will say is that communication is sometimes a challenge. Like they say they're going to call to schedule surgery, PT or injections but they never do. You have to call them and usually leave more than one message. I was sent to Dr. Mahnert by the VA hospital after previously being at St. Joes and getting nowhere with them after a year and a half. The pelvic pain and surgery department at dignity St. Joe's is a joke and after a year and a half even my doctor, Dr. Castellanos, bailed out and left them. Since I've been at Banner, Dr. Mahnert has always been very straightforward, informative and supportive. This is exactly what I want in a GYN+ I recommend this place if you're looking for pelvic pain specialist. *I will update this post after my surgery this summer. Post surgery I like this place even more. Dr. Mahnert is everything I ever wanted in a women's health doctor as well as an exceptional surgeon. The residents and techs are equally professional and supportive of their patients."

"This is the best OB I have EVER been too! If you have a lot of medical issues or previous high risk pregnancies, you will be in great hands here. All of my issues are always addressed, I feel respected and heard, and they never miss a beat. They even signed me up to receive a free BP cuff because of my elevated blood pressures. Can’t recommend this place more. I live in the west valley and it’s well worth the drive. Thank you guys soooo much! After experiencing horrible OB doctors in the past, this place is a refreshing reminder that not all OB doctors are the same."

"Been attempting to get a return call from them for 3+ weeks to schedule surgery to no avail. They were quick for an initial visit and tell me they needed to get me into scheduling for surgery. Only after I called to schedule did they tell me I needed PCP clearance and no matter how many times I call and leave messages, I NEVER get a call back with information on what they even need - and they refuse to schedule anything until I get that clearance. I get that maybe one person and one surgery isn't that big of a deal to them, but it's definitely a big deal to me. Never have I felt so tossed aside by a heath care provider. In the process of pulling my records to move to Mayo Clinic. This place is a joke. They are the last people I would trust for a major surgery at this point."

"Dr. Rachel Smith was my Dr. She was great!! I hope she will be back!! I recommend her 150% for all you ladies ...I have resently learned she is out, on maternity leave. I had several months of care with her, she listened to my concerns and gave me several options when it came to my care, The first time someone actually listened to what I wanted for my health and let me decide what I felt I wanted ,of course taking into consideration her expert opinion. I have to go back soon. I just hope the next Dr. Is just as attentive and kind as her. Reading these reviews has me wondering I must say!!"