Crisis Preparation and Recovery - Estrella Clinic

"Submitted an online request for services and never heard from anyone."

"The experiences I've had with their counselors and psychiatrists is great, both online and in-person. Their front desk workers are very polite too, but I have to doc them a star. I had the most frustrating experience in attempt to push a new medication through since their front desk is so unorganized. I had to send a set of paperwork to them 3 times: one sent directly from my doctor's office, and twice with my personal email, and then another piece of paper 2 times as well, all sent to their correct email address (I double checked). But every time I would call back in 3-4 days to make sure they received my paperwork, they said that they could not find it! Then had to repeat the process of re-sending it. This took over 2 weeks. I'm not sure why this happened, but they have to find a different way to organize things. I would've left and completely switched clinics over (this thinking that this is what I will have to do every time they need paperwork), but I love my psychiatrist and wouldn't want to switch from her. Please, please find a way to fix this."

"I've seen many counselors in my time, but few as special as Shelbi. K. She is a godsend who's helped me get through some dark places. You'd be lucky to have her on your case. Thanks, Shelbi!"

"My name is Natalie King and I am a client of Teddy's. I Just wanted to take the time to give a review on the amazing job she does. She always goes above and beyond to make sure that you have everything you need in place to move forward and become successful. She has a dynamic heart and truly cares about the well being of her clients. This work is not easy nor is it designed for everyone. I honor her in all she does each and everyday. She is a superstar in every since of the word. You all are very blessed to have her apart of your tea"

"Teddy's Wellness Group Review: Teddy makes me feel like i am very important to her, as she does with the rest of her clients. When we (other clients) clink in as individuals she welcomes us by name. No matter what she is doing or if we clink in late. Teddys atmosphere is totally peaceful. I feel very safe in the meetings. Teddy tries to understand each one of us and where we are coming from. Teddys Motto is Been there and done that , this is what i tried to change it. I don't know about the rest of the clients, but it takes me time to trust someone. Whish I trust Teddy fully now, since( i have been with her for a while). In the group there is a invisible line of trust and you can open up in the group too and no one is going to judge you. We learn from each other and learn from Teddy as well as Teddy learns from us .Each one of us has a voice that someone else might need our suggestion. I suggest a lot of baby steps in the group. Teddy mentions setting Goals for us induvial. Each of us sets up a goal to meet for the day . Its like climbing a ladder each wrung is a goal the open space between steps are the baby steps to meet that one goal when we or I meet that goal. Praise yourself in accomplishing your goal you set for yourself. Then the next wrung is another set goal , repeat the steps in the open area. Reach that goal again praise your self in accomplishing that goal. Repeat each wrung and do the baby steps, then pretty soon your on the top of the ladder. You look back .. wow you made it to the top. The only time you look back is to see how far you have come. same as the ladder . You have accomplish you Goal you have set for your self. That is what the meetings is for, is to help and support each other in our own individual goals and ideas in helping each other in the baby steps so we can meet our goals, but that is being total comfortable in sharing our individual trails or situations. When Teddy notices one of her clients isn't patriating as they usually due , she'll call that person after group to make sure they are o.k. or needs a personal call from her. I see from the beginning of the group months ago how far this group has grown . How some clients were shy at the beginning are now talkie. I see how much the group has helped each one of us individual grow. Teddy makes this all happen through her calmness and openness and her honesty. Makes each one of us feel like were are on the same level as she is... When she talks to us its the same too. She speaks our language so we understand what she is trying to tells us. Please don't take the wellness group away . Her clients need her as much as she needs us. we may start on one subject and end on a different one. Its what the feel of the group wants or what a client needs to hear or support them in meeting their goal. teddy is fantastic and awesome and very amazing Teacher and case manager for C.P and R. you need to keep her at all cost. Other wise there would not be a wellness group."