Planned Parenthood - Desert Sky Health Center

"Blue Cross Blue Shield is going to virtual insurance cards. My daughter goes for her appointment and is rudely told if she doesn't have a physical card she has to pay 400 dollars for the procedure and get reimbursed by the insurance company. They told her if she didn't want to pay the money, she could make a new appointment and bring a printout the virtual card with her...... I should have told her to walk in and say she was her illegally and had no money. Would have got the medication for free and been treated like a victim instead of the enemy...."

"Called on the phone for an appointment and whoever answered the phone was very nice and understanding helped me get an appointment that same day. So I go in and the front desk women were very nice and clear on instructions. Wait time was mid which was okay since there were quite a few of us in there so it was bound to be a long wait anyways. I get called in by the nurse which honestly I wish I remembered her name because god damn bro. She tells me step on the scale and I do and she takes me to what looks like her office to ask me a couple of questions. She gave off a huge “I don’t wanna be here” vibe and had attitude the entire time of our encounter. I’m usually a very nice person and understanding. So I get people have bad days and whatnot but this lady was on a whole other level. I felt uncomfortable telling her my symptoms and it felt like she thought I was lyin or somethin by the way she acted and responded and I just really wanted the whole experience to be over and run out that building. I got tested by many things and after her asking all these questions she got up and said she was gonna go do the test didn’t say which one just upped and went then a few moments later came back and said “it’s negative” nothing more, not on which test that’s all I got. Then sent me to another room to wait for the actual doctor whose name is Tiffany and she was nice and easy to talk to about what I was there for. And it did break me to hear that I’m not in fact pregnant but the way I heard it from someone who just carelessly let it out so dismissively made it even worse. I hope nobody had gotten that nurses bad attitude the way I did. The topic of trying to conceive is very important to me and the way I felt like I couldn’t even confide in a place that is suppose to care for patients is crazy. I thought the reviews might have just been some Karens on here but do yourself a favor and read the reviews. Hope that nurse never receives results and news delivered the way she delivered mine. Do better."

"I really wish I was able to leave any type of good review for the healthcare service I receive when I visit Planned Parenthood, but regardless of location it is always the WORST experience ever. First I want to highlight that this Planned Parenthood is placed between a very high traffic Walmart and Big Lots, truly ridiculous that a health clinic-especially a Planned Parenthood, would choose that location because it adds to the lack of privacy patients have walking in. The receptionists at every single location could care less about their tone and how they communicate with patients, and that’s not encompassing the sheer lack of privacy during the check in process. Patients are expected to shout their information through a clear panel to receptionists who don’t care if the entire waiting room hears your information. If they decide to buzz you in to speak with you, it’s right next to the waiting room door where they continue to shout the reason for your visit-I promise I don’t need the entire room hearing the reason for my visit, actually ridiculous. On top of the lack of privacy, the length of time spent waiting for an appointment that could easily be 10-15 minutes is beyond me. While you receive unhelpful and disingenuous interactions with the receptionists, you receive the same from the providers which is disappointing. Patients are able to use MyChart to check in early and pay copays prior to the actual time of their appointment, but if I’m checking in early and paying early to arrive and no time is saved because I have to fill out all the same paperwork, and pay additional copays on top of what I’ve already paid-what’s the point of doing anything through MyChart? Overall Planned Parenthood needs a revamp of the physical locations and the staff."

"I'd give this place negative starts if I could. Carmen S. And the other girl who had her badge turned around at the front desk, were Horrible. Very rude. Talking down to us as if were children. The waiting room was hot. There are homeless people always outside leaning on the glass. The only person that was nice was Jessica the nurse. I would suggest to her to get out of that clinic and go to a better one. Where they have more respect and show kindness for patience."

"1 honestly would give zero stars. I scheduled my appointment in a three way call with my insurance to make sure it would work. When I arrive the lady at the front desk named Esther started yelling at me saying she didn't schedule my appointment and it was a call center. I understood but I was still confused so I called my insurance and when they answered the phone they said they were startled by the lady yelling at me. At this point the three girls in the front started speaking Spanish and I felt very uncomfortable so whether my insurance worked or not I would not feel comfortable being in a building with such passive aggressive workers. I did not feel safe and they made my experience 100x worse. I really hope nobody has to go through what i went through today. Genuinely the worst customer service I’ve ever received."