TMCOne - Oracle Road

"For being a hospital, there is little to no hospitality. I had a new patient appointment at 10:00 AM, and have been waiting for months to see a PCP. My health has been getting worse but since my old PCP retired, there was nothing I could do but wait. When arriving 7 minutes late, and then waiting in line for around 5 minutes, I was told that they already marked me down as a no show, and that I would have to reschedule this appointment that I’ve been waiting months for. Dr. Strand has shown that she truly cares very little for her patients time and health, considering I waited months for this appointment, drove around 45 minutes to even get there, and because I was 7 minutes late, she requested that I reschedule. This has been a complete insult to me and my well being, and hope that TMC and Dr. Strand are more considerate towards others in the future."

"I have been going to TMC for over 10 years. I called for an appointment to be seen for possible Covid (I'm 69 so that would be HIGH risk) and was told that since I'm self-paying they cannot see me. I am self-paying because I am stuck between employer's insurance and waiting for Medicare to kick in, waiting for my previous employer (Honeywell) to complete a form (which I do not trust will happen soon or correctly since it's Honeywell). In the meantime, I have money and an HSA card and am more than willing to pay to survive (having bad difficulty breathing). It amazes me that they will turn away a patient of long standing who has money to pay, when that patient is in obvious physical distress. "Something, something about a federal law blah blah that they cannot do that unless they have a clear schedule of estimated fees." Two things: 1) why DON'T you have a clear schedule of estimated fees, and 2) why can't you write a quick waiver for a SICK patient with money to pay? You've lost my business. This clinic has gone downhill fast in just the last year or so. Hippocratic Oath: Do no harm."

"Absolutely love this doctors office. The receptionist are absolutely amazing and go above and beyond. They always seem busy when I'm there but I have almost zero wait time and I'm in and out within 30mins of my appointment. I see Dr herd and she goes above and beyond. The amount of help she gave me was mind blowing. My last few doctors were the kind that take your money and push you away and didn't actually help anything. I've been with tmc one for a few months and already have more answers then I did the past 2 years! So keep up the good work ladies and gentlemen because it shows and made a hudge positive impact on me and gave me hope for doctors again. Have a wonderful day."

"I moved here from NY and I have to say the doctors here are a lot better. I see Dr. Herd and she has helped me so much. All the staff here are super nice and respectful and are actually looking to help you. They call and follow up, you can use their app to send messages back and forth and they actually reply to them. It's definitely refreshing to see Doctors, nurses and receptionists that want to help."

"Had a morning appt due to flu like symptoms. Was tested for COVID and was told a prescription would be called in upon a positive test. The nurse called with a positive result same day but no script was called in. I call at 4:30pm and the phones are already forwarded even know their website indicates they are open till 5pm. So after waiting on hold I get a human only to be told there is no doctors available to call a prescription in? What am I missing here? Now I get to call back again tomorrow morning to finally get someone to call something in that should have been done today. Sorry but this is incompetent and borderline negligence. If I could give a zero star I would have. Ugh"