Mega Furniture

"I ordered an ottoman to go with a couch purchased from Mega furniture. Along with the purchase of the ottoman we purchased furniture for our backyard. Due to living in Maricopa deliveries are made every Thursday. So we were called in February and told our delivery would be scheduled for drop off 2/26/24. The day of delivery we received the patio furniture and not the ottoman. The delivery driver handed me the phone and on the phone call the customer service person asked were we satisfied with our delivery. I informed the ottoman was missing. We were told they are custom making the ottoman. Not one time did any tell us it wasn’t coming. 3 weeks later we called and was told there is a back order and it’s still being made. Called yesterday and asked to speak to a manger. The manager at the Tempe location informed if we no longer want it, they will charge us a restocking fee. I told him how is this on us and it’s still being built. Then he told us we will be charged another delivery fee, again I asked how is this on us when Mega messed up. This is the second time we were promised something from them that they never fulfilled. Also I let the manager know I was being charged by synchrony to pay the loan. The manager said Synchrony doesn’t charged unless it’s delivered. Called Synchrony today and they say otherwise. The unprofessionalism and empty promises and additional charges are not worth walking into this store. This is a buyer beware post."

"My furniture buying experience was terrible. I bought a recliner love seat and a bedroom set. The box springs for the bed that was delivered was not the one I was shown at the store. The box springs made the bed so high I had to use a stepping stool to get in bed. I’m in my 70’s so this was a safety issue. When I called the store to ask that they give me the one I had been shown when I purchased the bed they charged me another $180 for a return fee and new delivery fee. I will also add that they were rude and totally not interested in correcting their error."

"Rosie was AMAZING! Thank you for all of your help. This couch is incredible and we can’t wait for the mattress too. Glad we got her help, and the deal we snagged Black Friday :)"

"Amazing sales staff and service. Rosie was an amazing sales person who helped me get the best deals on my furniture for my new home. She took her time even though I was indecisive and changed my mind a few times, she was still patient and understanding. The entire staff as soon as you walk in were helpful and kind. I would recommend them to ANYONE! Thank you all!l for making this process painless and fun!"

"I had a great 1st time experience shopping for a living room set in Mega Furniture. I had a very patient, knowledgeable and customer friendly sales lady name Tricia. She was very detailed, she repeated sales policies and made sure there was a full understanding of what was being offered and what the customer, such as me, should expect. Tricia flowed with the process of allowing us to peruse the chairs available without being intrusive. I had to bring my husband in to seal the deal. I wanted his opinion and input and Tricia was patient with this process as well. For there was some back and forth once my husband came in. The chairs are custom made and the process for picking fabric and colors could have been overwhelming. She sat back, let us work it through and stepped in once she saw there was going to be a sale and finalize the deal. Thank you Tricia for providing excellent customer service."