Lina Home Furnishings

"Please read through the comments before purchasing from here. It’s been 7 weeks and I haven’t received my couches or my mattress and frame. I called to get a status update for my delivery got told there was no info she could give me right now and would call me the next day, I’m still waiting on her call she didn’t call me back at all. I should have read the reviews before I did business. When I was at the store there was a woman complaining about her delivery as well but I assumed maybe it was just a one off situation. It seems to be a pattern here."

"Poor customer service. a friend had purchased a beautiful expensive bed here that was delivered in a totally different color that was meant for a newly painted bedroom. The bed was delivered but when looking at the bed headboard the color was not what she had ordered. She asked the delivery men take it back and let them know that this was the incorrect color of what she chose from the store catalog. My friend called the store and was told to call back the next day then the next day she called and spoke with a lady who was unprofessional on the phone telling my friend that the bed was what she ordered and kept going back and forth and not listening. My friend asked her to speak with the owner to see if he would help resolve the issue. Once she called again someone in customer service answer and got the owner on the phone only to tell her that he wasn't going to give her any refund back and then hang up on her. The issue could have been resolved but rather causing hardship and stress to customers especially when my friend was expecting a family visit soon, now she is so stressed out with dealing with not having a bed for the guests which she wanted to impress. If this was treated nicely it could have been resolved and it would have been a win win situation for the store and the customer as my friend would have recommended this store..."

"*Buyer beware* Great furniture selection. Very poor customer service. I bought a couch and sofa set here, and I also purchased a protection plan in addition to the one year store warranty. I was told that if I had any problems to send an email to them and the issue would be resolved. The couch arrived earlier than expected, but the delivery men gouged the leather during delivery. Since then I've called multiple times, sent numerous emails, and there's been no response. I went into the store and they gave me a number to call. No one answers at that number, or returns my calls. The warranty company told me I can't use the warranty because Lina's delivery men scratched the couch. Needless to say I'm very angry. I would only shop here if you have no choice."

"I had my table and vanity delivered and both were damaged. Our vanity was the last one in stock and it was in perfect condition at the store. Delivery guys contacted their manager and it has been over a week and have not heard back. I have left messages and nothing. Please resolve this issue. A follow up to my review after a few weeks. The service manager Cesar was able to resolve the issue and replace the broken piece on the table."

"The furniture and selection is extremely nice, the only thing is that some of the items are a bit pricey for my taste. The customer service is very nice."