Wild West Mercantile

"Great selection, reasonable pricing and great service. I've shopped in store and online and both were pleasant experiences."

"I ordered a pair of their cowboy trousers for an event and the day they arrived they looked great so I put some suspenders on them, put the pants on, and was wearing them around the house to break them in. I sat down and when I stood up both rear suspender buttons ripped out of the fabric leaving big holes in the material. I emailed the company that same day and I still haven't received a response a week later. So obviously that's very frustrating but I decided to try the pants on again and the front top fly button ripped through the fabric as well. I emailed the company again and still no response. I've ordered clothing from WWM and they were great and held up very well but I guess their quality as drastically gone downhill and apparently there is no customer service. So now I'm stuck with a pair of pants with no buttons because they keep tearing through the fabric. I would recommend shopping somewhere else if this is how they treat customers."

"Been a long time online customer of Wild West Mercantile. Recently moved to AZ and was looking forward to actually going to the brick and mortar location. Decided to make the 1.5 hr run after receiving a discount code. Could have used it online but wanted to actually see the store. Was excited to get there. But that ended with the encounter with the person behind the first counter. My wife asked to use the restroom. She replied with “we don’t have public restrooms” already sounding irritated that we even asked. My wife very nicely said we’d been on the road awhile. Actually she said where we came from. The response was “It’s posted and you can use the one at the Dollar General”. It’s not the fact that public restrooms were not available it was the entire encounter with the employee, dismissive and sounding irritated from the get go. Had we not made the drive I probably would have left. Well the lingering to see what we can spend money on turned into getting what we absolutely needed (Gifts) and getting out. Your employees' interaction with customers not only cost you a much bigger sale because there were items I would have liked to get. But now you lost a long time customer. There are other vendors I’ve dealt with that are truly customer oriented. I’m truly sorry SASS has chosen to partner with you as your employee does not in any way personify what SASS stands for. The Cowboy Way. Of course I’ve come to find out by reading complaints with the BBB and other reviews it appears this is Wild West Mercantile’s standard operating procedure. Customer service and interaction is not stellar. However, the employee at the middle counter was nice."

"In over 20 years of visiting and purchasing items from Wild West Mercantile it has all been superb quality, along with excellent service. I'm lucky to have them local to me."