Firestone Complete Auto Care 1141 East Bell Road, Phoenix, AZ 85022

"The two gentlemen at the front or more than helpful I got more help out of this location than I have any other location went to three locations before this and the people were so incompetent they can't even do their jobs right they couldn't figure it out and they had no idea what to do this location always 100% amazing amazing amazing I will drive 65 miles just to go to this location every time I need to thank you very much Firestone for being so great at this location."

"Skylar at the front desk was amazing. The mechanic was professional and detailed in his work! Would highly recommend location at 11th Street and Bell Road"

"I have spent about $1800 with Firestone since 2016. Sunday, March 2, went out and discovered my car had a low tire. I put air in it and it was getting late in the afternoon, so I went to Firestone. The hours of operation are listed to 5 pm on Sunday. It was 3:55 pm when I went in. The man at the counter said they were getting ready to close and were just finishing up with the final customer. I said I just wanted to get the tire looked at because I think it had a slow leak. He said I could bring it back in the morning. I said no, I am a teacher and I need to be at school early and I work until 4 pm. So he looked up other shops for me that were open. They probably could have fixed the tire by this time, but he said there was a shop at 43rd and Olive. The shop where I was is located at 12th St and E Bell Rd. I was very disappointed in the non-service I received at Firestone and will not be going back. I went home and will deal with the tire in the morning. I will call in late and get to work as soon as I can."

"Scheduled a wheel alignment appointment for Nov 19 11am a few days before, got a confirmation email of the appointment the day before at 4:25pm. Drove to the store 15 min prior to my scheduled appointment only to realize that they shut the store down claiming “staff shortage”. I understand that unexpected things can happen but the store manager had the entire morning to call the customers already on their schedule and could have let them know that their appointments are cancelled. But instead they had me drive all the way there only to see a piece of paper taped on the door saying that they’re closed today. Luckily the other Firestone location at Bell & 35th Ave was able to get me in same day, and they even completed the service 30 min before their estimated time. I feel like my time is respected there; and since this store is only 10 min away from the unreliable one, I’d recommend people whose time is valuable go to them instead."

"I don't know where the 1-star reviews are coming from for this place but the staff is super friendly. I had a flat but purchased the warranty for it. They threw the spare on and will get the replacement ordered. Simple and quick, good guys at this store and that's why I immediately called this one when I heard it was flat."