Firestone Complete Auto Care

"I just took my suv there for alignment yesterday evening and this morning when I got on the freeway to take my husband to work, the hood slammed up because they didn’t fully latch it! It was terrifying because the force was so hard it knocked my rear view mirror off and I couldn’t see anything! Now my hood is ruined and tied down and im so angry that it could’ve caused a serious accident because of severe negligence. I’ve already called but now I’m waiting for my husband to get off work so he can come with me to make sure they rectify the situation or I’m suing."

"This place has no respect for women. I was walking across the parking lot with my 3 year old child to go to another store and I received cat calls from the workers. I went inside to complain and the manager heard me say 'cat calling' and he dismissed me and told me to leave. They have no respect and show no respect. Its disgusting to see how men let other men treat women with such disrespect. Its like these men don't remember they were born from a woman. Anyways don't go there if this is how they treat people who aren't customers, if you're a female, you might as well be signing up for the disrespect."

"I could not be Happier with this store! Four new tires are great. Most important, balancing and alignment were completed perfectly! New battery and wipers also done right and the whole experience is effortless and and five-star. This service for my Subaru now makes it drive better than my Mercedes."

"Set up an appointment for a Fuel System cleaning, got there early and they got to work on it. They asked if i wanted to go with the 3 part cleaning or just a simple additive. Went for the 3 part cleaning process. The experience took roughly and Hour and half, which didn't bother me. However what happened in the following hours after is what turned this whole experience south. Me and my family decide to go for a drive out North to Flagstaff. We fill up before hitting the highway. 70+ miles into the drive check engine light turns on, vehicle loses power and begins sputtering to the point that my vehicle is barely rolling. My family and I are now stranded in the middle of nowhere for hours and the closest service/gas station was miles away. Had to get a tow truck service to haul the vehicle and my family back into Phoenix. Have to call first thing in the morning and get them to correct this asap. Paid for services to keep my vehicle operating for years to come but now it's out of commission. This was my first ever experience with Firestone and I'm not enjoying anything that has happened to this point."

">>>>>>>>>>>>>>>> This is no longer a Fletcher's. It turns out that Firestone bought Fletcher's, so the question here is if it's the same company, it is not and some of the old employees got let go for not following the new company's procedures and standards which to me translates to "We don't want employees doing things they're not supposed to", as it has happened in the past when it was Fletcher's. If you're in need of an oil change or anything not major done in your vehicle we recommend to make an appointment and get there in time. The two employees on the front desk were very friendly and have an amazing costumer service (Alexis and Erling), after we signed in and gave them our vehicle's key they offered us coffee and cold water, then we went to a waiting area where they have chairs and a TV to make your waiting more pleasant. We sat there for about 30 minutes while they did the oil change. They did it quick and it wasn't as expensive as other places (prices varies depending on the type of vehicle you have). __________________2015____________________ ⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️ We used to go to this location to get a tune up for our truck until one day they had a new guy from another shop and he was doing the oil change when he called me back there to show me that one of the hoses was loose and he told me to look at it so I did, but he said it would be fine like that. Obviously we trusted them putting their hands on our truck so we left the shop thinking everything was ok BUT once we got on the freeway to go to the store another driver told us to stop because our truck was leaking water then we realized the truck was overheating then I stopped and opened the hood and I checked to see what was wrong that's when I realized the same hose that the "mechanic" told me to look at was completely broken. We drove back to the shop to speak with the manager that the mechanic had broke the hose on purpose and for them to fix it. The manager came out and we were explaining to him what was happening and he got defensive and immediately accused me of braking it and he raised his voice towards my wife and I in front of costumers. He began to yell at us and said that "we don't know anything about cars" so he wasn't sure wether "we broke it" or not. At the end they felt forced to fix the problem because they knew it was their fault. We didn't want to leave our truck and didn't trust them anymore but we had no choice after he argued with us and disrespected us they agreed to order the part and fix it. They knew it was they're fault but what bothered me more is as a Customer being yelled is not right and should not happen to anyone. So no I don't recommend this place!!!"