Firestone Complete Auto Care

"The worst experience time & time again. This place was pretty close to me so I decided to give it a try. I should’ve stopped going after the first incident. I’ve wasted so much money on their lack of communication, inconsistency, and incompetence. If zero stars were possible I would give them that. They don’t take accountability for anything so good luck if they screw you up and making something else wrong while your cars there, look at the reviews seems to be a reoccurring issue."

"My truck suspension was clanking and felt like something was loose. I stopped in to have a tech check it out. Porter and his tech Jerry were awesome! They found that a nut on my sway bar link was loose. They could have been like other shops and told me something was broken just to sell me parts and more labor but they operate with honesty and integrity. I would highly recommend going here."

"Great service! Helpful and honest people. I will be going back soon for tires and/or any other car service I may need in the future. Thanks again to the helpful people at Firestone!"

"14 Year Military Veteran treated horribly! Worst place ever to bring your vehicle!!!!Brought my sons car in for a wheel balance and alignment due to vibrations at higher speeds. They performed the wheel alignment and balance, and it still does the same thing! Test drove and returned it to them. After 2 hours more, they said the results are inconclusive and they could not locate the problem. Argued with them that I want my money back because the service was not performed correctly and it did not resolve anything. They did not make this right at all, not even a partial refund! They would even refund me the 10% Veterans discount as displayed in their store! DO NOT TAKE YOUR CAR HERE AS THEIR SERVICE DEPARTMENT IS HORRIBLE AS IS THEIR CUSTOMER SERVICE! I WILL NOT RETURN! SERVICE MANAGER PORTER WAKEFIELD DIDN'T EVEN HAVE THE GUTS TO SPEAK TO ME IN PERSON OR ON THE PHONE! HE LIED AND TOLD CORPORATE HE REACHED OUT. FALSE!!! THIS PLACE IS A JOKE !!!!"

"I scheduled an appointment with porter a few days prior. I dropped my car off at 9am as discussed and didn’t get a call until 5:30pm. Fine cool maybe they were busy. Porter and I discussed at the time of scheduling, drop off and pick up about checking fluids. I picked up the car after my oil change only to realize fluids were not touched. I was more than willing to go back as errors happen all the time. However when I called and told porter they were empty he said rudely he’s pretty sure they were done. I said they are empty he said well then you have a leak, I said well then wouldn’t you have advised it was empty he said yes I said then so you didn’t check it. He continued to argue with me which ended in him hanging up on me. He also didn’t change the sticker for my next change. The whole situation feels shady I am not sure if it was even changed at this point.Both the coolant were low/empty the same at drop off. He had the worst customer service and unfortunately this isn’t my first run in with his attitude I just let the others go and chucked it off to a bad day. He had no business in the service industry if he’s going to treat people that way when they made an error."