O'Reilly Auto Parts 2450 East Southern Avenue, Phoenix, AZ 85040

"Great customer service for they helped install my engine air filter"

"Saul on 8/13 said that they don’t install batteries because it’s “too hot out” and it’s only done as a “courtesy”. Yet on O’Riley website it says they offer it with purchase of a new battery. Went right next door to Auto zone and they were happy to help me even though they were 2x as busy."

"To the store manager, Totally bad went in two different times got told two different prices and because the second was way better made sure we were talking about the same part so he said Yes paid the Xtra for fast delivery didn't pickup the Day of delivery it was the next day Friday I was told it would be in store on Thursday at 9:30 am came in asked for part they went looking for it couldn't find it and told me if we had it here we would of called my receipt says her by Thursday I didn't receive a call it was here or call letting me know it wasn't then I just leave ....come in on Sunday still no call so went in again the third time still can't find it and was told its not there fault I of course say it's not my fault either they looked for a half hour then came out and said we could just give you your money back it not here,so I guess I'll just go to another store hopefully I don't have any problems with my order.... Please explain be honest with your customers the first time I probably wouldn't be as disappointed as I was I would've probably reordered it and been a happy camper. I asked for the Store Managers number as well I didn't get it Thanks for a Good experience."

"I've had to make several trips in for different issues and it's been nice to see employees care and help others. I had a battery issue and the employee assisted in helping get it installed. Had a radiator issue and got needed help. The employees go above and beyond and it truly is appreciated."