Firestone Complete Auto Care

"I stopped using Firestone over a year ago due to the poor customer service. They NEVER answered their phones and that was a big disappointment. I have a fleet vehicle and needed to have my wiper blades replaced and the only place the fleet company has in network now is that same Firestone. I called at 8am on a Saturday morning and the call was answered promptly, I was scheduled for the replacement a half hour later per my request. When I showed up, they took some info and the blades were replaced within 10 minutes. I'm hoping this is a sign of how their serviced has improved."

"This is the ABSOLUTE worse repair shop I have ever dealt with. We took our vehicle there on a Saturday and was told the vehicle would be looked at Sunday. Come Sunday we were told we have to wait until Tuesday for a lead tech but it’d be the first vehicle they looked at. Tuesday comes around and we hear nothing. Called in the late afternoon and was told oh we couldn’t get to it but it’ll be the first one Wednesday. The lack of communication is just the tip of the problem. We waited until Friday to be told the original issue they thought it was isn’t it the true problem and now we need a whole new fuel tank. Well that pushed us back now another week, again lack of communication and us calling frequently to get updates. I finally get my vehicle back and the next morning I drive it, my check engine light is on and so is a whole new problem, the drive shaft malfunction. My vehicle is worse off than it was when I brought it in!! I go back and tell them and was told well we can’t get to it until Tuesday. No “oh we are sorry about that!” And then she proceeds to say, you’re liable if you drive off with it like that. Do NOT and I repeat do NOT take your vehicle here. If I didn’t have to use my vehicle warranty, I would have driven away after the first week."

"CJ at the front desk was absolutely amazing. She was very friendly and explained in great detail the specials going on and what services they did on my car. I feel so much safer driving my vehicle and I'm just so grateful that they didn't try and push any extra unnecessary services like other auto places I have taken my car to. Thank you for hiring in honest people. It means a lot to us who live on a tight budget in today's world."

"Female front customer service rep was very friendly and helpful. When I returned for pick she was again a pleasant interaction. One of the mechanics came in and gave a thorough, but not overwhelming breakdown of my vehicle needs. They have emailed an estimate and it was received promptly. I will be getting my work down at this location."

"My service was phenomenal. Not only was a talked to through every step of my service, but the customer service was amazing. I believe I was helped by John, James, and an amazing woman up front. I felt very welcomed and talked to as if I was a friend. My brakes were fixed and no issues have remained since being fixed. Overall great experience!"