Walmart Auto Care Centers

"Theodore and Deloras provided excellent customer service! The price was a bit lower than the tire stores around. I did wait a little while, but I was very satisfied with the overall experience."

"Went in for an oil change and tire rotation which is already paid for. They told me they couldn't do tire rotations cuz they only had two employees. 4 hours later I finally get the car with just the oil change. I hope they don't treat everyone like this. I'm a senior citizen and do not wish to ever go through this again, tried to call their complaint line, they took a report. Said it was going to be elevated to tier 2 management. I got a generic email back from their so called Tier 2 manager . Whatever. Basically saying we're sorry we won't do it again..... Gee Thanks, I feel so much better especially since I have to go back to get my tires rotated."

"When I went back to pick up my car the man upfront didn’t seem to know what he was doing and what was going on. The computer was down also. Not their fault Took me awhile to pay. All in all got my oil change"

"The team at Walmart auto care actually cares about their people which is a lot to say for other places. I was in there today very frustrated, and they took better care of me than most tire shops actually would when I apologize for being frustrated with the young lady at the counter she told me everything was fine and that it’s a hot day, and I have a flat tire. She completely understood and was kind enough to treat me with respect no matter what, and took care of me promptly. If you’re in Buckeye, I highly recommend auto care I’ve had them do quite a bit of work for me the past few months and they’ve always been very very fast and efficient"

"I think the 2.2 star overall rating is too high for this auto center. We purchased car tires there purposely about 4 years ago for the convenience and free lifetime balancing and rotation. They have always honored that until this year. I’ve been twice trying to get the tires serviced. I was told the auto center opened at 7 and it’s first come, first serve. I went in and they told me the tire people didn’t come in until 9. I went back the next day at 8:45 and there were already several in line and now I could make an appointment but couldn’t yesterday. That seemed odd then he made an appointment for me and told me it would be $56. I explained again to him I had purchased the tires there and was supposed to be free lifetime balance and rotation. He said not anymore, which didn’t make sense. I called the regional customer assistance line and they informed me the policy had not changed and they would handle this issue. The customer service representative was very professional and courteous. Wish I could say the same for the sales associate."