Landmark Home Warranty

"This company has changed, I have used them for several years for multiple homes. They have found a host of subpar providers and the communication with the customers about simple matters has diminished. They are probably not the worse company but they will not be my choice after this contract is over. If you have to call and speak to an actual person good luck with getting a straight answer or speaking to a person that can understand what ever issue that you may have."

"It was a struggle to get our water heater fixed. We had to call them them a lot, and push to get stuff done. My family went almost a week and a half without hot water due to their technicalities on whether to order a whole new water heater or just order the parts. They did their best and were super super nice.. but it was frustrating and we did have to make a fuss for them to make things happen. Nothing like having no hot water, while taking care of a baby at home."

"I never missed a payment. I needed my washer fix and wanted me to pay out-of-pocket made me pay service fee then Wanted me to find my own service. Guy. Nobody wanted to come. They Said they don't pay them in time they don't want to deal landmark. I kept on trying to find another person to fix a washer, no luck.as they said they Did covered my area i blew it off then my water well went out. The pump which i paid more for to have covered I had no water for almost a month and a 1/2 until I could come up with the money to fix my own water well they also had me find my on person which was hell and they still once again said out of network and didn't pay I stopped asking for the money I canceled. I would no longer use that service. I think it's a scam. Then you have to wait to actually get your money back. So they're using monthly payments just to cover fixes I guess the funds I need . Don't need that kind of service worst business. Ever not carrying at all that my family had no water i even called so many times nothing I'm a person that paid to be covered they are scamming people"

"Three Strikes on Landmark Warranties Strike 1, Recently we had a clogged kitchen sink drain that I called in as part of the warranty. When I first contacted Landmark, I was told that they only had 2 plumbers in the Salt Lake City area that they were contracted with and that it would take a week or more for someone to be dispatched to my home to diagnose and repair the clog. I asked that they look for someone other than who they assigned our claim too (after one full day had passed and we received no notification from them) and they said there wasn't anyone available. Then all of sudden they said someone was available and could come the next day. Really? This seemed very odd that one of the two available companies suddenly were available. They sent someone from a Plumbing company who came and could not unplug the clog. The Plumber said the line needed to have a "Jet Setting" and that he could call Landmark and recommend the service and to be covered under our warranty. Landmark denied the claim because the plumber said the clog was our fault. Here is the exact text from the plumber to me “Yes, I submitted a request advising them to send a company with a jetter. If they haven’t reached out, you should follow up with them.” I called Landmark and they told me the claim was denied because the plumber said it was completely our fault even though it is not our fault. Strike 2, we figured we were not gong to get anywhere with Landmark on this and moved on to a Rooter Man who said they could be out the same day and fix the clog, no problem. They came and started the process and noticed there was not an adequate entry point to my sink drain so they went to my roof vent to get a direct access. (they also said that there is no way a plumber could fully access our line without going to the roof because of a T junction in our piping system, so I asked "how could the plumber from Abbott then diagnose our problem and they said it would be nearly impossible for that to happen, interesting ,,,,The rooter men were able to clear the line for us at the expense of $500. We paid that expense out-of-pocket and was going to move on, then... Strike 3, as the rooter men were clearing our main sink line, water begin to pour through our ceiling downstairs and they ended up having to cut into our drywall to find a leak in the pipe. It was a dire emergency and they were able to fix the pipe but had to cut 4 holes into our basement ceiling to get the drain pipe fixed. I asked, was this a cause of the "so called" biodegradable food in our line (see strike 2 above) and he said "No way". Again, interesting that the first plumber "Assigned by Landmark, could not a) adequately access the pipe, b) properly diagnose the problem (only assuming that biodegradable food could caused it), and c) lied to my face saying this was "covered under my warranty" but then Landmark Denied it based on "The contracted plumber saying to deny the claim due to user error". The emergency contractor said the pipe leak was caused by the floor joint resting on the coupler, not food waste (see video). Labor and material spent fixing the kitchen sink drain. Kitchen sink drain cracked from sub-floor resting on the coupling. Update: because Landmark debugged our broken pipe claim, we are now finding water damage throughout our ceiling and had to file claim with our insurance and get mitigation from a local disaster cleanup. In conclusion, I am out over $1500 in out of pocket expenses because Landmark doesn't want to take care of their Loyal Customers who have a legitimate claim where all the stars were aligned and the right people made the correct diagnosis to get the job done. Plus I am out for the further repairs to my ceiling and subsequent damage caused by a simple denial of service. I pay $65 a month to Landmark for what again..? I pay a $60 service call out fee for what again ...? Photos of second contractor doing their jobs."

"I had Landmark Home Warranty for a little over 3 years. In that time I had an issue with a main like blockage in our plumbing and they would not cover it due to a lack of access. We live in an older home and because there was not easy access for them, the company was going to charge us $3000 dollars. We shopped around for another plumbing company and they easily found the access point and fixed the issue for $70. I understand that Landmark contracts out to various companies to perform the tasks needed, however, I also rely on them to send competent people. This could’ve been very expensive and unnecessary had I not reached out to another business. We gave Landmark the benefit of the doubt though and kept their services. Now, most recently, over the summer our AC went out. I attempted to cycle the breaker and when I turned it back on, a bare wire sparked and blew an hole through my freon line. I started a claim immediately and instead of sending a company out to fix it they just came to look at it first and after almost a full week of paying out of pocket for an AirB&B, they denied our claim due to “lack of maintenance”. I asked for an appeal and they told me someone would call us that night. They DID NOT. I then called another company and they found that it wasn’t due to a lack of maintenance. The compressor failed due to a “dropped leg” on the breaker. We had been out of our home for a week and a half at this point and we were forced to pay for a whole new condenser Unit out of pocket on top of our AirB&B fees. I reached back out to Landmark to request an appeal and I told them what the other company found but they said that because I went to an outside company that voided any obligation they had. They said they called that night (for the original appeal) and left a voicemail and they absolutely did not. There was no working with them on this issue. I tried to tell them I had evidence supporting my claim but they had made their decision and refused to compensate at all. I paid for their services for 3 years under the impression that they would help my family if something went wrong. I cannot express enough how wrong we were. This is unacceptable business practice and I hope this review will save someone else some money. The attached photos are proof that it was not “a lack of maintenance”."