Pizza Hut

"I ordered a single pizza over the phone yesterday and I was told it will be ready in 15-20 min. I arrived at pizza hut on ustick some 15 min later, walked in, said my name and I was advised my pizza is still in the oven. At that moment I paid and stood there waiting. Some five minutes later a lady walked in, said her name and an employee took her pizza out of the little shelf all packed up and ready to go. They then asked me for my name and I provides it and they pulled my pizza from the same shelf. I was in shock as no one has put it there in the 15 minutes I was standing there with my pizza supposedly in the oven. So I asked how did that get there- no one cared to even apologize or explain or say sorry that I was standing there for 15 min even though my pizza was ready since before I walked in. Let’s just keep in mind the lady with the American accent dis not have the same problem as me. When I tried to get the attention of other employees to ask for an explanation, I was told everything from employee in training (then supervise him), new computer system (then use your eyes if you know the new system is faulty). This was a discrimination thing, I have no doubt about that, as no one else has this problem. Let understand I speak english very well, I just have a bit of a strong accent. Please do not eat here if you don’t want to be treated like a second hand citizen."

"Absolutely terrible experience. We were told 15 minutes, ended up being 45. We ordered a pizza with pineapples and repeated it 3 times to make sure. He still didn’t get it right. The funniest thing “we can fix it for you but it will be another 15 minutes”. You mean 45? At 12 AM?"

"I truly wish they would get the app working correctly. Tonight it wouldn't reorder a former choice, it would not show the menu, it would not order a favorite selection. I tried several times with each and finally just called my local store."

"I have ordered from the Hut many times in the past and never had a big issue. Saturday was a big issue. I ordered for delivery at a specific time because I was having company. I asked for a 6pm delivery. I expect delays and such and usually give a 15 min leeway on either side, though it's usually on the late rather than early side. The time was changed without asking me. I have the email confirming my original time. The pizza was dropped off at 5:15pm. Which wouldn't be bad, if I wasn't in the middle of getting ready for guest and more than 45 mins early! To make matters worse, by the time my company arrived and the food was cooling/cold (which means it had to be reheated). There was another change made without my consent. I have people with dietary restrictions. No tomato sauce. It's bad for their digestion. So we ordered a BBQ chicken pizza. The BBQ sauce is a little sweet and easy for my guests to digest. The substitute was a hot and spicy garlic sauce. So I had to make other food for my guests. This is unacceptable! I've never had such a terrible order!"

"My go-to pizza place wasn't taking online orders for whatever reason. Even though I had taken a break from the hut a while back because I wasn't getting a very high quality product for the money I was paying I decided to give them a try again. I may have to reconsider my go-to Pizza place! I ordered 20 minutes before close (sorry!) and got this beautiful pizza, super hot, delivered very quickly, by the kindest human. Great job and great Zah!"