CVS

"I switched to CVS from Walgreens a few years ago even though it's a little bit of a further drive because I could never get Walgreens on the phone or get them to fill my medications on time. It was THE BEST decision I've made in regards to my prescription needs. The WHOLE pharmacy staff is wonderful but particularly there are a few that just have really blown me away. JESSICA- SO kind and helpful. Always gets me what I need and answers the phone herself most of the time. She is so helpful and has really made a huge difference in my pharmacy experience. YOUNG MAN named...Collin maybe? One up front and one in the pharmacy, and these two young men have been so wonderful and kind. The one up front is so helpful, and always says "coolio!" Which makes me smile. The one in the pharmacy is also just so helpful and kind. But the most impactful for me by far is: JACLYN!!! I CAN NOT SAY ENOUGH GOOD THINGS ABOUT JACLYN!! She has personally gone out of her way, EVERY TIME I need something or call to ask, to help me and more sure my specific brand of prescription is in stock, and is just SO kind and helpful and really truly changed the way I experience a pharmacy. If you are looking for an awesome store to shop with TONS of coupons on EVERY receipt, and THE BEST PHARMACY STAFF IN TOWN, Visit this CVS and go see Jacklyn and Jessica! I promise you won't be dissapointted. Thank you guys for all you do. Abby"

"I am SO SO grateful for everyone in the pharmacy here!! They are super busy every time I come (which is often), and yet my interactions with them are always professional, personal, pleasant, and helpful!! Each person there has been a good listener to me and my many questions, and when they haven’t been able to help me, they’ve redirected me to someone else. My family of 5 has been here recently for various medications, some for chronic conditions, and I feel like everything has been filled in a timely manner. ***The very best experiences I’ve had here have been the personal conversations about a few prescriptions with a few of the female pharmacists who work here. Most recently, Jaclyn!! They have been so very thoughtful and attentive and helpful, in making sure that we the patients, and parents of the patients, have the correct understanding of the medications we’ll be receiving and are informed about the reasons for the dosing and how to care for our bodies during and after the treatment. The pharmacist are not only kind and patient and knowledgeable - they are enjoyable to converse with and genuine caring!! I feel truly indebted to them. They have given me better information and support than I’ve received from recent visits to pediatric urgent care visits or to even to my PCP. Another female pharmacist actually changed my life a few years ago by recommending a new medication to me that I had yet to hear of, when I was asking her about concerns over other medications that my doctor kept prescribing me for chronic migraines that weren’t helping me much. She offered to contact my PCP and put in a request for the new medication! That same PCP’s office kept telling me that my insurance wouldn’t some of the medication that were being prescribed to be, so the while the nurses in that office were unwilling til help and advocate for me, the pharmacists at this CVS literally talked me through everything I needed to say to my insurance company and to my doctor’s office so that I could get coverage for the medication!! The pharmacists at this CVS have very literally saved my life - my chronic migraines are debilitating, and that medication and that understanding of getting insurance coverage coverage for needed medications has allowed me to function as a person on a daily basis in some form!!! I literally love them!!! Also, their whole staff has been patient with me when I have come through their drive thru window whenever I’m mid-migraine and not feeling well and cranky, and they’re always very respectful and kind. I so appreciate them and their help!! (Note: I left that PCP that didn’t advocate for me when my insurance wouldn’t cover the medication the doctor prescribed for me - I, the patient should not have had to spend days on the phone with my insurance company to learn the process of prior authorization for medications - the nursing staff in the doctor’s office should’ve done that for me, and I have since found an office who does that!!)"

"Extremely rude pharmacists. I called asking if they had a certain medication in stock because I typically go to Walgreens (much nicer staff) but the one I usually go to recommended I try calling a CVS since they were out of stock. The pharmacist LAUGHED at me over the phone for simply asking if they had a medication in stock. There’s a reason I choose Walgreens over CVS and the customer service is a big one. -5/10 do not go to CVS"

"The tall good looking young gentleman that was incredibly helpful and kind deserves a raise big time! Not only did he greet my daughter and I but he was so very helpful. He helped us find a cosmetic we could not find. Hee also helped me get my card in order and on the right number and I saved 34$ with the app and care pass. I never have a bad experience with cvs. I will never get prescriptions or another health care product from their competitors. You must pay your employees well or I hope you do. I never have run into A grumpy one . One more thing if the employees don’t get An hour lunch and only 30…. Bump it up to an hour at least for pharmacy . 30 minutes is not enough time for great employees to enjoy a lunch. Thank you!"

"The manager is incompetent. She kept me from getting my prescription for over a month and when I finally went in and someone filled it she called my psychiatrist and claimed I picked up 3 months worth of medication in a month. I called earlier in the month to get my medication and the manager gave me 3 reasons why I was unable to get my refill. 1.) it expires 3 days after filled because it’s a controlled substance (supposed to be 90 days). 2.) someone else needed Adderall and picked it up because I let it sit for so long (the took my medication and refilled someone else’s prescription with it, which makes sense but then she wouldn’t allow me to get another refill?) . 3.) I already picked it up (no I simply did not and I asked for a receipt or my signature to prove I had picked up my prescriptions). She said her system glitched so she had no proof of ME picking it up. (No receipt, NOT EVEN A PAYMENT?? No signature and no time or date to find camera footage. Extremely upsetting not being able to pick up your prescription for over a month because the manager at cvs pharmacy is completely incompetent and inconsistent with her excuses as to why I couldn’t get my prescription. One good thing about this cvs- they have self check out so you don’t have to talk to anyone incompetent if your just shopping for anything over the counter! :)"