Sabates Eye Centers: Truman Medical Eye Centers - University Health

"Poor experience overall other than just the long wait time after getting there for my first and last ever appointment The front desk staff charged someone else's bill to my card- this was resolved before I left, but still weird. When I had scheduled the appointment over the phone, I verified that they accepted my insurance, so after my appointment, I gave them my insurance and paid my out-of-pocket portion. Two years later they called me once and left a voicemail asking me to call them back and then sent me to collections stating that my insurance denied coverage. I called them as soon as I found out about the collection and asked why they didn't notify me of an outstanding bill before sending me to collections and they said that would break HIPAA. The voicemail didn't include any private health information and a simple payment reminder would have been HIPAA compliant, but I was able to pay immediately over the phone. (I'm currently working on reimbursement with the insurance company since I found Sabates through their list of providers but it was two years ago). As for the actual appointment-- I've worn a prism correction in my glasses prescription for over a decade but was told repeatedly by the Sabates optometrist that my glasses didn't have a prism in them, even though I had my last prescription from a different optometrist that showed the prism. The appointment ended up being a waste of money because the prescription I was given gave me such bad eye strain even after taking time to get used to it. I went to another optometrist shortly after trying to make the prescription work and was told that I'd been given a prescription that was too strong. I've been to a lot of optometrists because of moving around a lot and haven't really had negative experiences until this one- the staff was mostly friendly but there were too many things that went wrong."

"Tamika was so patient and warm while giving care. Dr. Gratton was very thorough. We arrived early and were seen quickly."

"The least time I have ever spent here for an appointment is 2 hours. The last time was just over 3 1/2 hours! Their system sucks! With chronic back problems, by the time I left my back hurt so much because of sitting in a chair that long. When I got my appointment notice text, I cancelled through the system, but now I got another reminder... System obviously doesn't work. I called and sat on hold for 15.38 minutes wanting to cancel! Going for a new clinic."

"Unprofessional staff in the optical shop at this location. I had to use this location to order my glasses as the Independence location didn't accept my insurance. They make you jump through hoops and talk you up on stuff you don't need, and the glasses come back blurry anyway. I had to go in for a recheck because the glasses were so blurry and giving me headaches. They had to put me in another room because the equipment that you look through to say 1 or 2 was so scratched up that I couldn't even see through it. Unfortunately I wasn't the only one there for a recheck, not to mention you could hear them on the phone with others needing to schedule for rechecks. The machines are severely outdated according to the optometrist that I seen, who did apologize. Seems like they need to get that situated before they start scheduling a ton of people. The wait in the waiting room for over an hour past your scheduled appointment time is pretty ridiculous."