WellWay - Liberty

"I will preface by saying when I was a member of this gym, I really loved it. It's super clean and the locker room almost has a spa-like feel. I went to several yoga classes with Tamrin and she's AMAZING. My son did swimming lessons with Shelly and she was wonderful also. Last May my husband got extremely sick and had to go to the hospital, he ended up being admitted and didn't come home for almost two months. During that time he almost lost his life, had several procedures, and open heart surgery. As the sole income provider for our family, we were in a bad spot financially and the first thing I could think to cancel was my gym membership. I had also just found out I was pregnant with twins and was extremely sick with that, and raising our one year old alone. Needless to say, I wasn't going to work out anyway. I always planned on coming back to the gym, but after the experience I've had since I never will. I called to cancel my membership, told the woman our situation and said I literally could not afford the next month fee. I think it was almost $90 at the time and I needed that to feed myself and my son. She said I either had to pay that fee or they could pause my membership for $15 per month. I asked if she could please make an exception (I am not special at all but was desperate) and she said no. So I told her I would do the pause and decided I'd figure it out later because I just had so much going on. Fast forward to now. I haven't been to this gym in almost a year. I'm called and texted frequently by the billing office about the $15 fee. I am not even a member of this gym anymore. I am not going to pay you for a service I'm not utilizing. You are a very fancy, higher priced gym, and you're harassing someone for $15? When I'm not even using your facility? I just don't understand. I wish my entire experience with this gym had been welcoming and kind like it seemed at first, but after the way I was treated during an extremely hard time in my life, I just can't recommend them to anyone. Compassion should be more important than money."

"I was a member of this gym and left a couple of years ago. I inquired about rejoining and found they no longer offer a veteran's discount or any discounts. It's a nice gym, but not that nice. $200/month for a family is insane."

"Love going to this gym. It's clean and offers great amenities at a fair price. We are a family of 5, and all of us go to the gym. The group fitness classes have great instructors and are included in the price. I recommend going to their pound or Barre classes if you join."

"They take poor care of the steam room. It never gets cleaned I keep telling them people are breathing in basically red and grey mold. The steam faucets are covered in residue. If the health department has to come by they would shut the place down. really wish they would clean the steam room then I would really enjoy Wellway."

"I really enjoy this gym. However, I don’t understand the pool availability. All lanes will be closed in the morning (prime lap time) to accommodate classes that don’t fill the pool. Leaving at least one lane open is more than reasonable."