Cash Tax & Accounting

"Worst experience I have ever had. Cheryl promises to expeditiously take care of your taxes. She then proceeds to pretend to be working on them for months and I can see she has not even logged in to my QuickBooks. She did NOT file taxes on time after receiving all my business paperwork in January. Then tells me she needs to file an extension with no reason given, pretends to work so hard on my taxes, and then as the extension deadline approaches she asks questions that were answered months prior in emails. Then after multiple requests from me, missed the extension deadline and my penalties are now over $3500.00. Once she finally says she filed my taxes, I need it amended because it is WRONG. Then I found out from a new accountant months later that she still NEVER FILED the taxes she claimed to have filed, so now my amended return is rejected. This woman is so unqualified for this job- DO NOT USE HER."

"Cheryl and her team use to be reputable. Over the past few years this accounting firm has gone downhill. I have been lied to, mislead, ignored and it took 7 months for her to do my taxes!! Then she told me, " After you pay your bill, I will tell you how to amend your taxes and file them." This is after she has had them for 7 months!! This should have been completed WAY SOONER! She literally told me she did a half job and if I want them fixed, I can pay her more money. How do I know that they are done correctly at all!!! There is always an excuse, no one to talk or she sends unprofessional emails. Because of the NEGLIGENCE of CHERYL CASH and HER TEAM ALL MY BUSNIESSES ARE AT RISK!! Don't let them do anything for your tax's folks."

"I was referred to this firm. Unfortunately, it was a terrible experience. Not only did I turn my taxes in February but they put an extension on until the end of October but the communication was not there. None, zip. I had tried multiple times to call them and speak with someone and in return no one ever calling me back. I finally got tired after around the 7th time and started emailing them in June/July for any feedback at all. They mentioned it takes months to get a hold of the IRS to gather information. I called the IRS one time and got them on the phone and had to 3 way Cash Tax Accounting just to get their job done for them.(Im sure I got "lucky" here) I typically get my taxes read over with a professional in the firm to understand the outcome with my taxes and any errors. I got a PDF that I can't read and/or understand, as I don't do this for a career, to try and look over to see errors. The first thing I noticed is claiming children we don't claim but was never asked. The list goes on with the disappointment I've incurred. Not only did I fire them but they never filed(Its close to November at this point) and they are asking for a significant/ridiculous amount of money for the "work" they did. I own my own business and we put in a lot of work and at the end of the day if it's not accepted by the client, I don't get paid, regardless of the hours I put in. Not to compare this with my personal business, but to make it clear, I get it. I don't think they deserve to get paid much less the thousands...yes thousands of dollars they are asking for out of this. OH, and that is also "discounted " for the inconvenience. Unfortunately, I don't recommend them."

"Take your business elsewhere. I was recommended them by a friend. I had an initial consultation with them and explained my tax situation is very complicated. Cheryl assured me that they would take care of me. I gathered my documents and told them I would need an extension filed and my state still needs to be filed. I receive no communication until 2 days before tax day. I get a call at 9:00pm at night asking me if I had sent the documents. I had several times already and was confused. They got my extension filed but missed filing my state. They took till June to file my state after asking for updates for a month. I kept getting excuses like “are phone system is down”. And I get no responses to emails. Fast forward to this week and I get a fine from the state because the filed it so late. So now I have to pay that out of pocket. Avoid this business at all costs. If they rectify their mistakes with me, I will happily update this review. Cheryl and Mike, do better."

"This was my first year using this business. My wife started her own private practice and I started a real estate investment company so we wanted to optimize our return and work with an organized team that could take care of our more complicated return. We had all of the information to them in February and they did not complete our work until 5 days before tax day. I found an $8000 error and asked them for a meeting and Cheryl’s husband was flabbergasted that I am suggesting they made an error. We had a meeting 2 days later and I showed them their errors. While I worked with Cheryl, her husband felt the need to inform us that there was only a $500 credit for Solar as opposed to a 30% credit. I worked with another CPA group to prepare my solar documents and insisted she use them. The night before tax day I received the corrected return but wanted to have time to discuss the return with the other CPAs before we filed. She told me that that was “offensive.” I asked her for an extension and she said she would. I then followed up with her to verify that an extension was filed and she told me she did. 2 days later I received a return from the IRS. They had already sent my 1st attempt at a return, without my authorization and did not own up to it. Cheryl lied to me about filing an extension as opposed to owning up to her mistake a week prior. There were weeks of no communication, there was lost documentation, and many other issues that are not relevant but still not professional. In the end, only a fleeting apology and no discount offered for the poor service that was provided."