U.S. Bank Branch

"We do all our banking thru US Bank, have for many years. I stopped in a couple weeks ago to request an 'energency' personal loan to help a family member. I needed the loan fast, like that day. Samantha took care of me, got the request processed, approved, and the cash was in my checking ccount in about 15 minutes. She was awesome! Not only was Samatha very knowlegable but she was also very gracious, friendly, and focused on serving the needs of the customer. She even followed up with me to make sure I was satisfied and to see if I needed anything else. Samantha is a definite asset to the Barry Road Branch, and to US Bank as a whole. I give her a 10+. You guys need more folks at US Bank like her."

"I have to say, this bank has some RUDE employees! I came in to get a temporary debit card while i waited for my new one to come in the mail. When I asked a question about my new card, the African American lady behind the counter laughed at me. If me asking a question is so funny then she shouldn’t be working at a bank. I came back today to ask a question about my credit card, and the lady seemed hesitant to help me and looked at me weird. I am a young adult building credit and it shouldnt be so difficult for the workers here to be friendly and answer my questions."

"Half the time I go there the ATM is down which is definitely inconvenient because there is no longer a US Bank branch by my house. So then I get charged to pull money out from other ATMs.... And the parking lot here is atrocious. Especially the entrance coming in up the hill..... If it doesn't get fixed soon, I'll probably have to stop going to this one all together. Definitely time to get a new bank. Both the locations near this area are run down with terrible parking lots and ATMs that are always needing serviced. It sucks getting charged almost $6 to pull out from an ATM that is not a US Bank ATM, especially since I'm already wasting the gas going out of my way to try to go the the US Bank ATM. Update If I could give this bank a zero I would....."

"I can only give it 3. this is usually a great location to go to. Though in finding that non business individuals are using a commercial lane leaving business people waiting longer and longer. Like today, I don't know how long this poor person in front of me has been waiting but I waited 30 minutes or more to drop off a deposit. I have a store to open, and I can't be sitting there in the drive-through for an hour waiting to drop off a deposit, when it says online that the drive-through is open."

"Extremely disappointed with this branch so far. My debit card was supposed to be ordered to arrive at the bank and they said they’d let me know when it arrived. A month went by, still no card. So I called the customer service number and had them send me another. Today I received my card but was unable to activate it because the account was closed. Upon investigation they told me the account was closed because they were awaiting confirmation of address. Unfortunately I’ve already been into the branch with a copy of my lease (she even made a copy of it) and was told that was all they needed. It took a lot for me to start a new bank account because I’ve been let down by every other bank and I had high hopes for US Bank but the lack of organization has changed my mind."