Above & Beyond Pools and Spas

"Very unresponsive For warranty on their Tubbs not enough staffing to help when you Place a call to get parts they go home early"

"3 stars because the new liner was finally installed, appears to fit, looks good and hasn't leaked like the old one. Minus 2 stars for the installation, which was supposed to be last fall but they said the weather was getting too cold and I would be one of the first installed in the spring. I asked what one of the first means and Vince said usually late March or April. After not hearing anything from them by May, I called several times before finding out I was 15th on the list. The liner was finally installed mid-June. I was home during the installation and went out in the afternoon to check on how it was going and the installers were gone. I called Jess to see what was going on and he said we got the liner in so we got the hell out of there. I asked so you're finished? Jess said yep we're done. They didn't tell me they were finished and it was ok to start filling it with water and reconnect the pool light junction box. They didn't clean up anything: scraps of liner laying around, duct tape residue all over the steps, coping and water hose, 4 big piles of wet smelly leaves and gunk in the lawn where they dumped the wet vacs and killed the grass, mud smeared on the fence, concrete and pool box, the red arrow positioning stickers and duct tape still on the liner, etc. I'm happy with the new liner at a good price compared to other estimates I received, but very disappointed with the service and communication."

"Above and Beyond is amazing! The staff (especially Devan) is so responsive and gives you all the info you could ever need. Their installers worked so quickly and our pool looks great! I highly recommend their services."

"Purchased and maintain my Master Spas Challenger 15D. Great support and knowledge sharing. In May 2023, spa spring a leak. In July, still not fixed. A&B is no longer a Master Spa distributor."

"I purchased a high end Master Spa hot tub from Michelle, owner of Above and Beyond in February 2021. Service was good until I made a warranty claim about the spa cover which the photos I took clearly show was defective. Apparently the manufacturer put the foam insulation into the cover while it was still hot causing it to weld itself to the cover material, which made it impossible to flip the insulation over from time to time per the manufacturer's instruction in order to keep water from pooling on the cover. I sent photos along with an explanation of the issue to Michelle, the owner of Above and Beyond, which she forwarded to Master Spas. Master Spas requested additional photos which I provided, in abundance. Since then, which has been over two months, I have heard nothing from Michelle or Master Spas. I have emailed Michelle and left numerous messages, as she never seems to be available when I call. At this point it is clear that she is ghosting me and has no intention of doing the right thing. This is an example of how you don't really find out what kind of business you are dealing with until there is a significant issue, which replacing the hot tub cover qualifies as. Michelle, as owner of Above and Beyond, as well as Master Spas have demonstrated they are not good companies. I would never consider doing business with either again. Take heed, shop elsewhere."