CVS 2435 Independence Avenue, Kansas City, MO 64124

"This CVS is very ratchet and unprofessional I had went to go make a purchase and one of the employees decided too call security on me and my gf however, we wasn't doing anything wrong but only wanting to use self checkout. Funny thing was the machine had started acting weird, than a light skin girl with a puff ball pony tail tried to ring me up and she purposely discriminated against me by not wanting to finish up the transaction. So me and my gf decided to go somewhere else. the racism and retarded behavior is a disgrace and this location ain't gonna be around because of it. Management needs to hurry up and hire better employees before people start sending out lawsuits to this exact location, just saying."

"I had a bathroom emergency with my 3 year old and management refused to let us use the bathroom"

"DON’T USE THIS CVS FOR UPS ACCESS POINT! Please consider this as an urgent warning before your package comes up missing and you’re told by the main cashier (older light skinned black woman) a series of stories that are not true. My package from Ralph Lauren Media (stated the same way on box label) was delivered Tuesday by UPS. I received email notification of the package received by Lisa via UPS My Choice. I didn’t go to pick it up because of a winter storm happening same time so went next day. This woman I mentioned in parentheses claimed my package wasn’t delivered even though I had the email with proof of delivery. She said UPS has sent false notifications before and kept telling me my package wasn’t delivered. She gave me all kind of lies from the UPS didn’t deliver it to his route ends at 5pm. It also felt like she wanted me to argue with her. I didn’t and kept trying to get UPS on the phone meanwhile as I’m leaving CVS I see an UPS delivery truck on their parking lot so I got in my car and drove over to ask for the driver’s help. He apologized and told me the opposite of what this woman told me. He also suggested that I have my deliveries go to the UPS store instead. Lastly she was in the corner glass by CVS entrance looking at me talking to the UPS Driver. She saw me and I saw her as I drove past CVS! You been warned!"

"Drive thru was closed for COVID testing then only one pharmacist. He was very polite and professional. Took care of friends order quickly when other pharmacies weren't carrying her script. Way out of the way but worth it for their health."

"DO NOT HAVE A UPS PICKUP AT THIS LOCATION!!! Terrible customer service would be kind for them. I had a pickup order that clearly stated someone else could pickup my package with a code. my sister went to get this package -30 min from my home, and they refused her. would not even look at the email. after I made a big deal to speak to the manager and them claiming I was swearing at them (I was not. just didnt want to drag my 2 month old 30 min away because I couldn't leave the house without him). They finally said it was fine to give her the package with my ID photo but then said the package was NOT THERE. after further investigation on MY END I found out that they gave it to someone else. SEVERELY MAD ABOUT MY SERVICE. DO NOT GO HERE"