Michael Kors

"Disappointed with the lack of service I received on 2/4/24 at the Galleria location. I’ve purchased several watches from this location and went to have a link removed. I had the original box, tag and other links that had been previously removed. I was told that without original proof of purchase nothing could be done. Basically was told that since I can’t prove I purchased it at that specific location (probably thought it was stolen) they wouldn’t help me. Did not even offer the service for a fee which I would have paid. Who keeps paper receipts dating back a few years? I ended up going to a small kiosk in the mall and paying $20. It wasn’t what I was told, it was how it was said. If that’s the policy then shame on them for not archiving purchase information in the system so it can be retrieved like most other jewelry stores. There was no attempt to do what’s right for the customer. No apology given…nothing. I will not support this brand or location going froward. To the worker who didn’t help me…Do Better!"

"I went in to look for some fragrances for my lady for Christmas. The young lady who waited on me, Arria I believe, was quite helpful. She showed me the different perfumes that were available. I found one as part of a gift set. I have nothing but good things to say about my experience."

"I feel like I experienced some racial profiling at this location. I walked in with my boyfriend to window shop. We were the only ones in the store and had picked up a few purses to look at them closer. I picked up one and the woman working stated that I'm not allowed to pick them up by myself. She stated she needed gloves on anytime I wanted to look at the purses. I felt odd because I've bought purses from Coach/high end purse stores and this was never the case. My boyfriend and I are both Latinos and couldn't help but feel that maybe our ethnicity played a role in this interaction. The woman working was white and seemed to make a big deal out of it. We left to walk around the mall. After leaving the mall about an hour later, from outside the store we saw multiple white folks picking up purses with Michael Kors employees simply watching. This was very disappointing to us overall."

"My husband bought me a purse from here a few months back. It was a pretty penny too. This purse that he purchased already looks old. And wore out. I take very good care of my purses and this is awful. I have a 6 year old Coach that looks newer. I will never purchase another over priced MK purse."

"I have never experience the worse experience of my life! When I first purchased my purse back in Feb. 2016 by Anthony he was such a sweetheart ( I bought one for me , my mom and daughter). So on 07/23/2016 I took my purse in because my lock had tarnished and it had a rip on the side now I called in on 09/01/2016 and asked was my purse back in I was told your purse was already back we called you back in August; I asked the salesman what # did they call and he game me the #; I explained to the salesman Tony that back in July i had called and changed my number; he said he would have to follow up with the Manager Nicole( is the same individual I handed my purse over to to send out) 09/06/2016 I arrive at the Saint Louis Galleria to pick up my very expensive bag and it has white paint on the top back of it and the rip on the side was not fix; get the the Manager Nicole asked if I had bought the purse in with the white spots I had to walk away and my sister had to talk to he because she is pregnant with an attitude; so Nicole sent my purse back again and it finally came back fixed correctly. I work hard for my money rather I am African American or not I would like to be treated with respect with respect when I spend my money! I did contact Customer Service and nothing was done about it; so no more my money will be invested into poor quality merchandise."