Guaranty Bank Home Loan Center

"I highly recommend Guaranty Bank. Especially Jeremy. He was wonderful and caring and stuck with me through all my home buying. Good experience."

"Steve Mayfield was my loan officer and he did a great job under a lot of pressure. Thank you Steve!"

"WORST BANK in SPRINGFIELD, MO! This Bank was previously SFC, where I was an extremely happy customer for about 15 years. Eventually it was purchased by Guaranty. There is a stark difference between the two, Guaranty is the corporate bank focused on profits, not customers. I hope someone considering opening an account or seeking a loan might reconsider and save themselves a lesson about doing business with shady banks. I had several accounts with this bank; personal, business and trusts as well as my home mortgage. They stole $6.14, from a trust set up as a free senior checking account, because of disability, not age. The charge was for "Lack of Activity" and "Mailing Statements". I wasn't notified of changes to policy, when I called their attitude was tough luck. They would have taken more but that was all that was in the account. If they'll steal 6 bucks from the disabled, they will steal from anyone given the opportunity."

"Been using this bank for years, and it's normally fine if you don't have an issue. About a month ago, I had ordered something that a company never sent me. I went into to dispute the charge, and I explained to the clerk my situation. Another clerk/manager started filing paperwork without speaking to me directly. He then comes over with a form and just tells me to sign it. Due to the the fact we hadn't spoke, I repeated my situation to him and asked of he needed me to write down more information and not just my signature. He assured me that it would be fine; if they needed more they'd contact me. Suddenly that debit card is shut down, as I discovered when I tried to use it in public. I called to ask about it, and was told it was due to reported fraud. When I explained the situation, she emphasized that the paperwork *I filled out* said fraud. I corrected her that I signed the paperwork I was given for the situation I explained to two employees. I was told I can lose the credit for the product and try to dispute the file, which misses the point. So now I have to take time off of work to come in to deal with a problem made worse by lack of communication on Guaranty Bank's part. Not to mention the issues it caused with my bills. I don't appreciate being made to feel at fault for a failing on their part, nor being told that my only solution is missing work and losing my time/gas if I want a card before the end of the month. Every time I've had an issue (albeit seldom) with this bank, it goes much the same way."

"I've always had good experiences with this bank until the issuing of the new Visa card I'm stuck out on the road on able to access any of my account anytime I call the number on the card they can say they can't help and I have to call the Springfield Bank and they just give me the number to call the card activation again. I've been trying to get ahold of the bank for the last 2 hours and all I get is a busy tone."