Embassy Suites by Hilton Kansas City Overland Park

"The staff was friendly and helpful. The room was clean and comfortable. Parking and location were convenient. The breakfast, bar/ restaurant and reception were good. The pool and the gym were well maintained. Couldn't have asked for a more pleasant family weekend getaway during Spring break!"

"Pros: nice looking facility, nice breakfast (and the omelet making station is fabulous). good location, friendly staff, and relatively clean. Cons: outdated rooms and technology (tvs were old). Poor lighting in room, some bathroom fixtures were in need of repair along with no bathroom fan. Bed and pillows were not very comfortable to me. But that’s my own preference. Windows had poor sound insulation so lots of road noise. Overall, it seems like it just needs some better maintenance. For example the down elevator button light didn’t work, among a lot of really small things that didn’t impact our stay a ton, but keeps it from being a great or excellent stay. Good enough was the word."

"Check in staff was not friendly at all but just transactional. I had called ahead of time for the pet fee and was told $35. We chose the hotel for this reason. When checking in, they informed us the pet fee was $75. They would not make any adjustments and was very firm about it. Room was outdated, tub faucet leaked all night and the heater/AC was extremely loud and kept us awake. The free cocktail hour was appreciated and the breakfast good. Will never stay there again!"

"Our stay at Embassy Suites was fantastic! I hadn’t been here in years and thought it was going to be outdated but our rooms were very nice. We did stay in the premium King room but I think they’re actually the same as the others but came with a few perks like snacks and WiFi. The room was very clean and the bed was comfy. The pull out bed was a bit uncomfortable for the kids but that’s the nature of pull out beds. I really liked that the living room was separate from the bedroom. It felt like a little apartment. The breakfast was actually really good and much much better than most hotel breakfasts. They even had a station where they’d make a custom omelette. The only complaint I have is that the mini fridge didn’t get very cold."

"The room could have been cleaner, the vents had dust coming from them it looks like they haven’t been cleaned in a year. The bed and the furniture in the room are rock hard. Over half of the lights in the parking lot are out making it feel unsafe at night. The employee park in the entryway causing a traffic jam the 1st night. The breakfast left a lot to be desired. We were told that the shuttle wasn’t running. The lights in the bathroom flashed. I guess I expected more from a Hilton hotel. We won’t be back"