Walgreens

"The older lady at the front register is so nice and had a line of people and two women One was a manager who told her she needs to stock this and that and was basically rude to her. After they got around the corner they laughed about it. I never see them do anything to help every time I'm there. I feel bad for the lady at the front register because so nice and does her job."

"Best Walgreens in the area! They actually have cashiers ready to check you out. And probably label their prices."

"Pharmacy has Absolutely horrible customer service. Trying to get my mom meds as she is very sick and no other local pharmacies had the medication she needed. I was instructed by the doctors office to call around to other pharmacies to see if they had the medication she needed. When I found one I could then call back and tell the office where to send the rx. This was a 24 hour ordeal as no CVS in St. Louis has her cough medicine. It was at CVS recommendation that I try Walgreens even though her insurance prefers CVS. I digress. At first they told me that they did have it and when I tried to verbally confirm this she very snidely claimed that she never told me yes they did have the medication. Then she asked me for a quantity, how much I needed. I have zero idea what quantity the doctors office would send in. I’m not the MD who would make that decision. So after she rudely told me to hold on she came back and said I’m sorry mam we don’t have any and we can’t help you. Now I work in a cardiology office,(we do not send in cough medicine, hence why I don’t know the quantity they would have sent), I advocate for my patients daily when it comes to medications and speaking to pharmacies. The complete unwillingness to help me was absolutely astounding. I feel bad for people who don’t have medical professionals in their family, at least they have someone to help navigate the health system. The next time someone calls asking for help I implore you to actually see that person as an actual human being and to treat them with respect. Most of these people are sick and are literally at your mercy. I hope that no one ever treats your family members the way we were treated today. As a side note, mobap had the cough medicine she needed and had it ready for me in an hour. If you choose to go to these ginormous corporate pharmacies, do so at your own risk, they do not see you as a patient. They see you as cash. You want to be taken care of, find your local mom and pop, where even their bare minimum is worlds better. Walgreens gives zero craps about your general wellbeing."

"Slow and disinterested in the customers time. Waited 25 minutes past my appointment time, no explanation…they waited until they phad 8 people lined up waiting for vaccinations before they bothered to start working towards actually giving the shots."

"If I could give them 0 stars I would. Incredibly slow, largely disinterested and unhelpful and the entire Pharmacy staff lacks any desire to improve the customer experience. I left a pharmacy closer to my house because I thought I’d be better taken-care of at Walgreens and couldn’t have been more wrong. I’ve given them chances and the benefit of the doubt time and again but I’ve reached my capacity and will not be returning. They are often completely out of medication and don’t inform you until days later when you arrive to pick up the meds, despite having the text alerts on. They provide you with medication but no way to take it (syringes not included for an injectable-only medication) and didn’t ask if syringes were needed or try in any way to contact the patient or doctor to help remedy the error at drop off and instead waited DAYS to inform me at pick up. They have my fill history in front of them, why would I have those for a first time-fill of this medication? Very thankful my situation wasn’t more immediate, if anyone had medication they need filled promptly, don’t walk, run to literally anywhere else."