Walgreens 1140 East Kearney Street, Springfield, MO 65803

"For 3 weeks I have gone to this Walgreens pharmacy at LEAST 6 times hoping my grandmothers diabetic TEST STRIPS were in. For 3 weeks they kept telling me that they were waiting for the doctor to respond back so she could get her refills. I go today trying to pick them up and they still aren't ready. Still the same excuse that they are waiting on the doctor. Finally got in touch with someone at the doctors office and Walgreens NEVER sent in a refill request. My grandmother is very diabetic and her test strips are 100% needed. She went entirely too long without them and we put our trust into the pharmacy thinking things were getting handled appropriately when they clearly were not. I should have known anyways considering it has never taken the doctor this long to respond to any sort of refill request. I do not and will not ever trust Walgreens to handle any of mine or my families medication from here on out. Also, the customer service from the lady running the drive thru was complete trash. Don't tell me it's "Not your problem" that it's taken 3 weeks and her medication still isn't filled."

"I’m a couponer, and it’s very important to me. On my most recent trip, Ainsley was my cashier and she was amazing! Without me asking, she let me know what products rang up with the weekly ad sale and what digital coupons applied, and which products they applied to. I’m a long time Walgreens shopper and I’ve had amazing experiences there, but nothing like this. Outside of that, she’s a super cool person! Very friendly and polite. She takes customer service seriously. Joy is the manager there and she’s also amazing! She was the manager at the store I went to before I moved and she’s always been awesome. She’s so sweet and makes sure everything goes as it should at the register and on the floor. She always has a big smile and is happy to help."

"The pharmacist himself did a great job handling my order. The store on the other hand could use a lot of work. Restrooms are not available to the public. There is usually a long line for the pharmacy inside and out. My last medication order was for 21 tablets. I got 20 and 1/2."

"40 minutes and counting. That is how long it is currently taking to just get to pharmacy drive thru window. It is so slow that the car line wraps around the front, all the way to the doors! What the heck! And the ladt time I was here the girl at the window was constantly on her phone. Glancing down and then glancing up. What could have been a 10 minute interaction at most became 20. The only reason I come here at all is because of convenience. I may need to change that here soon because it's going to be going on an hour before I get to the window."

"This store seems to be a homeless encampment more than a pharmacy. The parking lot is littered with trash. Underneath the Walgreens street sign is a pile of trash and what appears to be drug needles. Honestly, I cannot believe Walgreens management allows this to occur."