Dairy Queen Grill & Chill

"on 2/27/2024 we experienced some less than desirable meals from DQ. We called and asked for it to be made right. After speaking with Chargo (I hope I'm respectful of his name), he said to come back and we would have the meals replaced. What a nice man he was. Going ABOVE and beyond, as a manager should with a customer that isn't 100% satisfied. Then..... the day of replacement came..... went up to the location, went inside, and spoke with him along with the receipt, as requested. Whether it was a communication mishap from the request via the phone 2 days earlier or something, either way it wasn't clear. He offered to replace the chicken, and not the whole meal. I wasn't happy with that outcome, as I only get a limited time for lunch, and I didn't have time to go and get new chicken that same day. Furthermore, who wants just chicken tenders for lunch? Not me. This is the portion where the person that I will only describe as the "not DQ outfitted, jeans lady" came over. She asked why I didn't bring the rest of the meal back the same day? We always make our food fresh. I don't know why it was hard... Well.... here is a lesson learned...... Next time, "I am sorry that this happened, what do we need to do to make it right?" that's it! You did it then! You made it right! As for the chicken fiasco.... Chik-Fil-A is right down the street. Maybe you can get some pointers from them about freshness!"

"I recommend this DQ, ice cream tastes great, now that’s what you call soft serve!! This location has changed tremendously under new management so much cleaner and friendly environment. AND THEY FLIP BLIZZARDS!!!"

"They work as a team and are very friendly. I have been coming to this location for years. It deserves more than a 3.7 there. They fixed there intercom. I feel more customers need to have patience when there under pressure. I feel it's smart to cook the food when they get there for the to go app. Because the food would be soggy."

"Everyone working here is very friendly and kind. I see the leaders training people with patience and encouragement. Pretty good food, as far as Dairy Queen goes. A bit expensive, but I know they can't control the prices so that doesn't impact my review. We're becoming regulars."

"Ordered 2 large ice cream birthday cakes and could not have been happier! Rachel was very friendly and patient with my questions (I'd never ordered one before). They were decorated beautifully with professional looking writing and my family loved the blizzard flavors! Highly recommend!!"