Schaefer Autobody Centers 300 Biltmore Drive, Fenton, MO 63026

"I would have given zero starts. Horrible experience and these people are irresponsible with customer cars. Brought vehicle in to have hail damage fixed. From the start, little to no communication. One month and half later I picked up my car, hail damage not completely fixed but of course I had to point it out. In addition, I pointed out that a cat or other animal paw prints all over car. The animal made scratches on drivers side and when I pointed it out to the guy handling my car, he was super shady and immediately said the scratches were already there. Keep in mind this is a brand new special edition BMW that didn’t have a single mark on it except hail damage. It has the frozen black matte paint from factory, BMW Black Vermillion is the edition, only 250 in US so I take very good care of it. The scratches were fresh and still had shavings from scratches. Not a single scratch anywhere else but all these fresh scratches from the animal that left prints all over it. It’s not a big stretch that an animal scratched it when paw prints(at least 20) were all over it. Spoke to manager next day and she was fake nice and said she would call the people that fixed the $10,000 in hail damage and call me back the next day. She too tried to say the scratches weren’t from there. Then told me that they aren’t responsible for the wildlife damaging cars. Still haven’t heard a word and it’s been 10 days. So now they have our $10,000, I still have hail damage and brand new scratches from an animal that walked all over the car. This place is a joke, the people are very rude and you will never hear about your vehicle until you call them. If you dare use them, Take pics of your entire car because they blame the customer first! My insurance company said they will no longer be having this company as a source."

"It took a couple weeks to get in for an estimate and an additional month to get in for the repairs, but it was worth it. They did great work. Kevin was professional. I think they vacuumed the interior, which was a nice touch. I would recommend them. I'll be returning for an estimate in the near future."

"Excellent Service! Kevin took care of me throughout the entire process along with a few others in the office. I did not have time to keep following up, but I did not have to with this Team. Kevin kept me posted and updated on regular basis. He was also honest about things. I was hesitant at first, but I'm glad I made the decision to take my car here for repairs. Thanks again for such good/professional service!"

"I was referred to Schaefer by my insurance company. I have used this facility in the past so was reasonably confident of the outcome. First it was almost a month before I was able to even get the vehicle in for an estimate. After the estimate was done I heard nothing for 3 weeks. I left a message for the person handling my claim and was told he would call back the next day. He didn't. He was out and no one else could be bothered to relay that information. I called spoke to the manager, who apologized vociferously and assured me of more timely updates. Then it was two waiting for parts. Communications did improve with at least a weekly update, which amounted to "still waiting on this one part". Maybe it's because of the way body shops operate, but I found the part being waited on that appeared available through multiple sources online. Maybe it wasn't through their normal sources, but 2 months? Really? Now I don't know OEM from After market, but surely someone there does and could have considered sourcing through other channels. Once the part was in and been painted and being installed, wait..we need these parts too. At this point you have had my car for two months and just now noticed you need these parts? Fortunately, they were easily sourced. But still, really? So that was another day delay. Lastly, I was told all that was needed was a final check and test drive. I figured to hear something fairly early in the morning. Finally I called at 2 pm. Oh, I'm sorry I was busy, I'll get right on that. I realize that my car in your shop is no inconvenience to you but being without it for 3 months was definitely an inconvenience to me. And the seemingly lack of urgency and somewhat lackadaisical attitude did not help."

"Our truck looked great when we got it back. Excellent communication and updates through the process. Megan our advisor was easy to work with very helpful also."