Enterprise Rent-A-Car 2300 North Airport Boulevard, Springfield, MO 65802

"Enterprise always takes great care of us when we fly into IAH (and everywhere else for that matter) In Houston the staff are always efficient, kind, friendly and helpful. Of course in Texas that's just how they do it....they do it right!"

"Total garbage company and they have absolutely the most horrible customer service. Had a rental set up days in advance even confirmed via phone. Upon arrival we got directed to another company since Enterprise was not open. The young lady advised us that she had no cars left and there was no record of our reservation that she could see. It was midnight, we were in a city we had never been too before, and when we asked the young lady what can be done, she just shrugged her shoulders. All she said was I don't know, I have no cars etc... Thank God for Hertz Rental because they were accommodating and had cars to rent. The reps at the other two companies said that this is a common occurrence at this airport, which I witnessed three other people recive the same treatment as i was being helped by the very professional Hertz agents. I will never go to Enterprise rent a car again in any city or country and I will advise anybody I hear talking about getting a rental car from enterprises to go elsewhere."

"3 months in advance I reserved a Ford Edge or better and then for the second time this year I called Enterprise asking for my free up grade since I am a platinum member and I am offered 4 a year free according to Enterprise. They had 2 people waiting on customers , so I waited in line for 45 minutes at Springfield MO Airport. My turn came and the person at the counter told me I would not be getting a Ford Edge or better because they didn't have any also I was getting downsized to a Mitsubishi. I told him I was supposed to be upgraded free because I was a platinum member and had called. He shrugged his shoulders Then the person that had been standing behind me in line approached the counter beside me and was told the vehicle they had reserved wasn't available but they were upgrading her at no charge to a Mercedes. I looked at the person dealing with me and said really. Nothing else is available. I reserved for 8 days I also this year reserved a Ford Edge or better at Enterprise in Oklahoma City airport and was told when I arrived they didn't have any cars but they would call me when they had something available. I was there for 8 days and they never contacted me. I also did a review after getting home. NO REPLY"

"I appreciate the consistency with Enterprise Rent-A-Car. Every time we have to fly somewhere, we get the best treatment. If the car we picked is unavailable, they always provide us with something better. The process is so easy at pick-up and drop-off. I recommend them highly."

"This is what hour or more line looks like in Springfield. Enterprise was closed and directed us to national. I have been in this line for over 30 mins already and only three people have been processed. Companies have reservation times. Companies know when there will be an influx of people, but they still choose to treat their customers like this. I don’t have a choice because I am required to use this company for business. Enterprise treated us the same way in Phoenix. I do not blame the one persons they put behind the desk on this “busy” Friday night in Springfield. Enterprise made this choice and made the same choice in Phoenix where we had to wait over an hour and a half to get our car. I hate this company. I would never use this company if I had a choice. This is a first world problem and really doesn’t matter but I’m tried. I flew all day including a connection. It’s over a hundred freaking degrees here and I just left the beautiful Oregon coast. I’ll get my car. I’ll drive the 2 and a half hours to my destination while hoping some stupid deer doesn’t take me out. I’ll probably even stop for fast food become this line is taking so freaking long and I can’t delay my trip for a sit down. I’ll feel terrible and curse this stupid line and stupid company for taking this long to do something that should be mostly automated by now. Guess what. The line hasn’t moved since I started writing this review. I’ll be fine. The world will go on. Babies will be born and people will die. Thankfully enterprise gives me the time waiting in their line to write these scathing reviews. Now I’m done. Oh that’s wonderful. They just processed another guest. 2hrs to go?? Hey. Check that out. No lines at the other rental places. I’m breaking company policy and renting with one of these no-line competitors next time."