Sam's Club

"I tried calling three times to find out the policy on returning diapers because I have a newborn and lord knows everything is more difficult right now. I tried at all different times of the day, including during the special members time to call. No one ever answers! Ive tried calling before and no one ever answers. It's like a policy to not answer. Doesn't matter which line I try. So I called a Sams in Fayetteville and they answered on the first ring. They said they can easily do an exchange, even with no reciept. So I went in to return the diapers at Joplin Sam's and they won't let me return them, they wanted to do store credit. I've exchanged diapers here before with a reciept with no problem. But okay, store credit is better than too many of the wrong size diapers. So she asks for my ID and she can look up the purchase using my Sam's card. Except she then refuses to because the Sam's card is my mother's. We live in the same house. We have the same address. But nope. Meanwhile, the phone is ringing. There are two people at the service desk, one is not doing anything and the other seems to be enjoying telling me no about the diapers. So I say, "I tried calling multiple times about the return policy." The lady "helping" me interrupts me and says it doesn't matter if i tried to call because she can't do anything for me if the Sam's card isn't in my name... Regardless of how frustrating the policy is, her attitude made it so much worse. It felt like a power trip that made her feel important. And the phone business is ridiculous. Even WalMart manages to answer their phones. I'm so frustrated. There is zero money involved, I just want to straight exchange. I'm not stealing a membership."

"I thought I'd try a membership while a special was going . They promised a partial refund if you used your card within the first 30 days . I never got that , and have been there twice in 3 mo's. had to wait in line both times to open . I find it over crowded with rude , greedy customers. I'm sorry I wasted my $ , definitely won't be re-joining !!!"

"Wow! The sample people have outdone themselves this year! The Holiday taste of Sam's menu definitely caught our eye when they were handing out bags the other day. Not gonna lie, we went just for the samples today! So many samples!! The lady at the entrance with the cheesecake was very inviting and nice. Whoever is over that department needs a pat on the back! The sample ladies were all so nice too!! Way to go Sam's Club"

"A 3 young man name, Jonah, Bulla and Calvin diagnosed the problem on my tires, then offered a very reasonable fix and had me out and back on the road in less than an hour"