Casey's

"Ordered pizza for the first time ar Casey's. It's not edible which I don't understand because we like caseys pizza everywhere else. Fould smell and tastes bad."

"If I can give them negative stars I would. I got gas a week ago and they put a 100 dollar hold on my card and we are in a week now and they still have a hold on it. I've called my bank and they said that casey's put a hold on it for up to 7 days. So today I called and she denied it. So not only kept me from being able to properly feed my family for the week they lie as well. I'm not the only one that's had this problem a friend said casey's did it the longest on him. 7 days holding 100 dollars!!! I am furious they DGAF about a struggling families and definitely proved it with the managers attitude!!! She needs to be FIRED!!!! HORRIBLE HEARTLESS WOMAN!!!!"

"Regrettably, Casey's in Oak Grove, Missouri, seems to be declining in quality. This location used to be one of the better Casey's, especially when there were two stores in town. My family, friends, and I have had experiences with several Casey's locations, and generally, they offer a consistent quality of pizza. We've often recommended it as the best pizza to those who haven't tried it. Years ago, when Oak Grove had two locations, one store would frequently leave their phone off the hook during busy periods. We had to drive to the further store, which, as it turned out, made tastier pizza. But let's focus on the present. The new building is centrally located and seems appropriately sized. The staff is a mixed bag: some are great, while others not so much. Casey's owner, here's a friendly suggestion: observe your competitors. They may have subpar pizza, but they excel in professionalism, cleanliness, and customer service. The Oak Grove Casey's, on the other hand, often has a messy store, a frequently broken ice cream machine, and some employees who are disrespectful, rude, and sloppily dressed. There are issues with unbuttoned shirts, inappropriate undergarments, and distractions like phones, loud music, or videos during transactions. The phone service is unreliable, and when answered, the wait times given are inconsistent with the app's estimates. During my last visit, I called more than 10 times in 20 minutes, only to be greeted rudely. Despite a 15-minute wait time shown on the app, I was put on hold for 15 minutes by a frustrated employee. Upon pickup, the manager mentioned that higher-ups had directed all stores to reduce toppings. This is disappointing, as your toppings and cheese have always been key to your success. Casey's is a regular choice for our family, both at home and during road trips. My advice? Focus on cleaning up your stores, and perhaps you won't need to cut back on toppings. We've tried other stores recently and found the pizza to resemble a thin crust from a gas station, not the Casey's pizza we loved. For now, we're exploring other options, where quality seems to be improving. We hope Casey's will prioritize customer needs over profits and return to the standards we know and love."

"Always fill up here, sometimes get snacks, but ordering pizza seems to be a challenge. Whatever your pickup time is, add 10 to 15 minutes to it on a calm night. I have had 2 or 3 occasions where ei have shown up to get my food and stand there 10 to 15 minutes after already waiting the 30 after ordering on the app. The pizza is great, though. Just could use some helping making progress in the kitchen. I did once have an employee complain I was coming in for my receipt for my gas when none of the pumps will give me one cause it interrupted them smoking. The employee was smoking and pregnant. Also, nobody ever looks to enjoy that they work here. One guy always looks like he is on the edge of tears. Every time. Weird."

"Aug. 2022: Brisket pizza was delicious! I don’t handle jalapeños very well but it was so good I ate a piece anyway. The breadsticks were good too. We always order our pizza on line and pay on line. That way we only have to walk in, get our pizza, and walk out. A drive thru pick up window would be nice. Employees have always been friendly. We like the bacon pizza with extra cheese and breadsticks. Although there are other local pizza chains with more delicious breadsticks, Casey's are good too. This last bacon with extra cheese pizza was made exceptionally well with lots of bacon. Yummy!"