H&M 18801 East 39th Street South, Independence, MO 64057

"I called this location to see if they had an iteam and JACOB who I found to be a MANAGER!! Responded In a VERY disrespectful way.. not my fault you had a bad day, your are working in retail..if you’re mad maybe have someone else pick up the phone. I asked a simple question and he responded with “well what do you think”..so unnecessary, I rather you answer my question and be disrespectful and have the convo be over"

"Wanted to purchase an outfit off of the mannequin since that one was the only one in my size. However, much to my disappointment they refused to sell it to me. Claiming that they can only sell it after they redress the mannequin. Okay, great can I buy it? Nope sorry and walked away. Seriously, you would rather loose a sale than to redress the mannequin. I understand if this is store policy but no explanation or answer given. Not great customer service to say the least."

"**EXTREMELY RUDE STAFF** Came in to take my daughter to do a little graduation shopping spree. We were not greeted by anyone but the one employee which I'm assuming is probably a manager. She rudely told us not to undress the mannequin from across the store. If she had walked over she would have seen we were just looking at the sleeves and we were thinking of purchasing one off the rack. We were not undressing the mannequin. We will never buy anything from this company again. This is what's wrong with this location. The employees need to knock off their better than thou attitudes. Specially for people that drive a ways to visit this location. 1pm in the afternoon and turn your customers off as if you were selling high-end art."

"I love the urban style but still sutal. The features and flow of the store is great! And the places for the quality of clothes is amazing. I only give it four stars because it took over 15 for someone to ask if I needed help. Someone did ask though, and I appreciate that. Over all great place, with minor flaws."