Dunkin' 2400 Route 291, Independence, MO 64057

"The Dunkin on 291 haven't had their ducks in a row since 2019. They often will not have popular items and at times for weeks. While most of the time they are great, about 1/8 times they don't have what you want."

"Would love to give a 0 but i cant. As someone who worked there do NOT go here! Almost no one knows basic hygiene including the store manager, and they take smoke breaks every hour, hand washing never happens. Gloves are barely worn (and if they are it's only one hand), no one wears hairnets, donuts sit out so long and the buckets of frosting are DISGUSTING! not to mention I never got paid correctly while there. Kathy didn't even put my name in the computer right so my checks were made out to the wrong name. I've had to be paid cash out the drawer and had to wait a few days before even being paid. (that's why I quit) and after asking multiple times for it to be fixed she didn't. i submitted forms for direct deposit and that never got paid into my account so i continued getting bad checks. I just got my w2 form sent to my house with the WRONG NAME! And now she wants to ignore me after I've messaged her multiple times. That's okay though because I've notified IRS and they're going to deal with it :)"

"THIS PLACE INLY GETS A 1 BECAUSE I CANT GIVE IT A 0 The manager Cathy is a real piece of work. She's a miserable drunk who takes it out on her young employees. Her husband has even had to apologize to my young barely adult daughter for her verbal abuse on her employees. She has horrible management skills being as handwriting checks and or giving out cash payment for payroll. And now those handwritten checks are bouncing. My daughter has worked there over 6 months and was never given an employee number. If Cathy spent half as much time at her business running them as she does happy hour pounding back drinks and then coming in to work and abusing her employees she may have know in advance she can't afford payroll!!!"

"We spent $30 to get doordash delivery and they sent the wrong sandwich and sent soggy, cold hashbrowns. And I'm seeing all the bad reviews this store has in most recent months so it's extremely clear that this dunkin store has ended up in the toilet. This store needs retraining and new management."

"I went through the drive thru today at 920am. They are not offering any breakfast sandwiches (no stock of anything) so I ordered 24 munchkin’s. I attempted to eat one on my way home & they were so hard I couldn't bite through them. I thought maybe it was a fluke on one so I tried another & the same thing. I attempted to crush it with my hand and it was not easy to do. The entire 24 were hard as a rock. I could only imagine if this had been given to a child. I called the store & the excuse they gave is it’s cold outside and it can make the munchkins hard. Not sure what that has to do with anything when the munchkins are inside. So disappointing! Wish I could Upload a video to really show you how hard the donuts are. It only allows you to upload a picture. Edit: returned the munchkins for a refund. The lady in the drive thru is super nice. I was too they are not making the donuts right now & having them sent in from another store due fridge issues. They admitted the donuts are stale and appear to be a week old."