Pizza Hut

"“That’s disgusting!” So I have had terrific service from the Pizza Hut in Lenexa off 7 highway. I ordered from this location because I live nearby. An absolute failure. I ordered a medium pizza and because I had points on the app, some Cinnabon minis. I pick them up, take them home. The pizza was badly undercooked, doughy in the middle. I wasn’t happy, but my attitude was that everyone can have an off day. We were hungry, and at least we had the Cinnabon to look forward to. Not so much. They were raw dough. Raw. Dough. It was literally inedible. I called to complain, and they apologized and offered to remake them. That’s reasonable, so I accepted and went back in. Interestingly, the kids working the shop were far more helpful and had better attitudes than their manager. We went in, and we brought back the Cinnabon’s to show them what we meant. The kid at the front opened the box, took a look, and said “That’s disgusting.” He went back to get the new order, and before I left, I opened the box to make sure they were right. I’m glad I did. The picture attached is what we got. I pulled one off to check it. The manager walked up as we were discussing. She was offering to credit it back but clearly wasn’t happy about it. , As soon as I tasted one to verify that it was dough, she said in a very snotty voice, “If you’re going to keep eating them like that, I won’t give you credit.” Her arrogant and defensive attitude made it very clear that she thought I was scamming her, and yeah, that was pretty offensive. Then she doubled down. I told her that the dough clearly hadn’t risen, and she was adamant that they were prepared correctly and this is just the way they are (no it’s not). I was polite through the whole encounter — at least on the outside. As her attitude got worse and worse, it was clear she thought I was trying to steal from her. I finally told her to just keep them. She said, “Fine!” and walked off, and I left. Those rolls were basically a sticky form of Flubber. I plan to call on Monday; I’ll try to post an update with the results of that call. It’s too bad; the other location does a great job. If I didn’t know that, I’d NEVER go to a Pizza Hut again. The kids there were great and trying to do a good job; the manager was a wreck, and so was the food."

"We’ve been ordering here since this location was down the road by Austins. We’ve never had any issues, and there pizza is consistently great. I HIGHLY recommend the pan pizza crust, it’s buttery and crispy."

"Only reason they got one star was because they were quick with delivery. But upon opening the pizzas it was clear why...... Sent emails and called. Corporate insists the store will reach out to make things right.... nope..... Shoulda just got sarpinos"

"We had ordered beef and ended up with a taco pizza, when we called to say something, we were told to take the lettuce off, it will be ok."

"My first time to this location. I ordered in and waited. What a busy operation! I was impressed with their excellent counter service and the cleanliness of the entire shop! Sorry no pics the grand kids devoured the pizza in no time. We always get the meat combo and the chocolate chip cookie pizza!"